Throughout what is now the more than 50-year history of the computer many theories have been advanced regarding the contribution this machine would make to changes both in the structure of society and in ways of thinking. Like other theories regarding the future, these should also be taken with a pinch of salt. The history of the development of computer technology contains many predictions which have failed to come true and many applications that have not been foreseen. While we must (...) reserve judgment as to the question of the impact on the structure of society and human thought, there is no reason to wait for history when it comes to the question: what are the properties that could give the computer such far-reaching importance? The present book is intended as an answer to this question. The fact that this is a theoretical analysis is due to the nature of the subject. No other possibilities are available because such a description of the properties of the computer must be valid for any kind of application. An additional demand is that the description should be capable of providing an account of the properties which permit and limit these possible applications, just as it must make it possible to characterize a computer as distinct from a) other machines whether clocks, steam engines, thermostats, or mechanical and automatic calculating machines, b) other symbolic media whether printed, mechanical, or electronic and c) other symbolic languages whether ordinary languages, spoken or written or formal languages. This triple limitation, however, (with regard to other machines, symbolic media and symbolic languages) raises a theoretical question as it implies a meeting between concepts of mechanical-deterministic systems, which stem from mathematical physics, and concepts of symbolic systems which stem from the description of symbolic activities common to the humanities. The relationship between science and the humanities has traditionally been seen from a dualistic perspective, as a relationship between two clearly separate subject areas, each studied on its own set of premises and using its own methods. In the present case, however, this perspective cannot be maintained since there is both a common subject area and a new - and specific - kind of interaction between physical and symbolic processes. (shrink)

Although much theoretical and empirical research has examined organizational power, virtually none has addressed the hierarchical abuse of power in organizations. Managers' incentives and discretion and subordinates' dependencies define the abuse of power as an important organizational issue. This paper offers a conceptualization and process model to help further theoretical and applied understanding, and it considers the ethical nature of power abuse. Two dimensions, disrespect for individual dignity and interference with job performance or deserved rewards, conceptualize the interpersonal abuse of (...) power. Behavioral examples of each dimension are provided.The process model delineates powerholders' motives to abuse power and indicates individual attributes that increase the probability of their pur-suing these motives. Organizational conditions that allow or encourage the abuse of power and managers' particular sources of power interact with these motives and attributes to define decisions about abusing power. Norms and considerations of risk influence these decisions. The decision to abuse power leads to the enactment of power strategies, and they generate intended and unintended outcomes. The process model presented here recognizes an emotional component of the hierarchical abuse of power. (shrink)

This article argues that the self-management of one’s privacy is impossible due to privacy externalities. Privacy externalities are the negative by-product of the services offered by some data controllers, whereby the price to ‘pay’ for a service includes not just the provision of the user’s own personal data, but also that of others. This term, related to similar concepts from the literature on privacy such as ‘networked privacy’ or ‘data pollution’, is used here to bring to light the incentives and (...) exploitative dynamics behind a phenomenon which, I demonstrate, benefits both the user and the data controller to the detriment of third-party data subjects. Building on these novel elements and on the relevant concepts and examples found in the existing literature, this article draws a comprehensive picture of the phenomenon, and offers two promising paths to address it—better enforcing the principle of data protection by design and by default, and relying on the framework of joint controllership. (shrink)

This article examines the technological construction of political power, as well as resistance to political power, by means of an "ideal-typical" model called a technolog ical drama. In technological regularization, a design constituency creates artifacts whose features reveal an intention to shape the distribution of wealth, power, or status in society. The design constituency also creates myths, social contexts, and rituals to legitimate its intention and constitute the artifact's political impact. In reply, the people adversely affected by regularization engage in (...) myth-, context-, or artifact-altering strate gies that represent an accommodation to the system or a conscious attempt to change it. A technological drama, in short, is a specifically technological form of political discourse. A key point is that throughout all three processes, political "intentions," no less than the facticity and hardness of the technology's "impact," are themselves constituted and constructed in reciprocal and discursive interaction with technological activities. Technology is not politics pursued by other means; it is politics constructed by technological means. (shrink)

The computer is a threat to the intellectual and moral education of students. It reduces words to their most abstract meaning, thereby objectifying meaning. Moreover, the computer promotes logical thought at the expense of dialectical thinking. The computer is behind the proliferation of random information, all of which is at the disposal of the individual user. This fosters a cynical worldview that information is random and exists to be exploited. Finally, the computer turns us into consumers of information that fragments (...) the personality and makes moral responsibility increasingly difficult. It allows for anonymous discourse and substitutes information for judgment. Teachers should resist the use of the mass media—especially the computer and television—as much as possible. (shrink)

Technology design has social as well as technical determinants. These social factors, such as the political context and social philosophy, vary historically and cross-nationally. The work upon which this paper is based addresses the nature of process technology design in the United States and focuses on the underlying assumptions that guide technology design, based on both historical analysis and survey and case studies of current design practices. Central to this work is an analysis of how the US approaches compare to (...) some of the other industrial nations and the assumptions and implications of different social design concepts such as human-centered design, skill-based design, and human factors. (shrink)

Employee monitoring has raised concerns from all areas of society – business organizations, employee interest groups, privacy advocates, civil libertarians, lawyers, professional ethicists, and every combination possible. Each advocate has its own rationale for or against employee monitoring whether it be economic, legal, or ethical. However, no matter what the form of reasoning, seven key arguments emerge from the pool of analysis. These arguments have been used equally from all sides of the debate. The purpose of this paper is to (...) examine the seven key arguments that have been made with respect to employee monitoring. None of these arguments is conclusive and each calls for managerial and moral consideration. We conclude that a more comprehensive inquiry with ethical concern at the center is necessary to make further progress on understanding the complexity of employee monitoring. The final section of this paper sketches out how such an inquiry would proceed. (shrink)

The starting point of this article is that employees’ chances of securing reasonable expectations of privacy at work must be better protected. A dependency asymmetry between employer and job-applicant implies that prospective employees are in a disadvantaged position vis à vis the employer regarding the chances of defending their reasonable interests. Since an increased usage of work related surveillance will, to a larger extent, require of job-applicants that they negotiate their privacy interests in employment contracting, it is important to consider (...) means of strengthening employees’ negotiating power. This article emphasizes the importance of contextualizing consent for contractual agreements to be ethically acceptable. (shrink)

This essay considers the impact of digital networks in organizations on worker autonomy. Worker autonomy, the control that workers have over their own work situation, is claimed in this essay to be a key determinant for the quality of work, as well as an important moral goal. Digital networks pose significant threats to worker autonomy as well as opportunities for its enhancement. In this essay, the notion of worker autonomy is analyzed and evaluated for its importance and moral relevance. It (...) is then considered how digital networks both threaten worker autonomy and offer opportunities for its enhancement. Three major opportunities (enhanced communicative powers, increased informedness, teleworking) and threats (electronic monitoring, task prestructuring, and dependency creation) are discussed and analyzed. Finally, the dynamics that determine the impact on worker autonomy of the introduction of a digital network in organizations are investigated. A particular model for analyzing these dynamics and their impacts, Bryan Pfaffenberger's model of a technological drama. It will be illustrated how this model illuminates these dynamics by analyzing them as a dialectic of strategies of technological regularization by design constituencies and technological adjustment by impact constituencies. It will also be assessed what role network design has in this process. (shrink)

(2004). ‘Flexible Control’: Towards a conception of personal autonomy for postmodern education. Educational Philosophy and Theory: Vol. 36, No. 1, pp. 3-17.

How do people adapt to technology? This study examines one mechanism people may be using to personalize technology—talking to machines. Communicating to machines is similar to other forms of personalization and can be explained using attribution theory. Characteristics of machines (such as relationship to emotions, predictability, and familiarity) may affect people's willingness to communicate. A survey study that examined people's communication to machines showed that people do communicate to some machines, and hypotheses about the characteristics of machines were supported. A (...) second survey study examined the differences between communicating with cars and computers, comparing issues such as frequency, emotionality, and the perceived gender of the machines. Overall, these studies show some of the ways people are adapting to their increasingly computerized, technological environment. (shrink)

The goal of this paper is to investigate the ethical implications of emerging forms of control that have developed along with the use of ubiquitous information technology. Because it can be exerted at a distance, almost anytime and anywhere, IT-based control has become more subtle, indirect, and almost invisible, with many negative side effects. Yet the issues raised by this new form of control have rarely been interpreted, treated, and framed as ethical issues in business ethics literature. Thus, a more (...) comprehensive inquiry rooted in ethical concerns is necessary to improve understanding of this more subtle form of control, its ethical consequences, and the way ethical considerations can be taken into consideration and acted on by management. This article addresses this goal with a qualitative, exploratory case study of a telecommunications company, in which salespeople have been equipped with ubiquitous technology. The findings specify the characteristics and consequences of ubiquitous IT-based control, thereby inviting a rethinking of the ethical issues related to the privacy, autonomy, human dignity, and health of salespeople. In particular, this article highlights four ethical issues raised by the use of ubiquitous IT at work: the ambivalence of this use of ubiquitous IT at work, the subtlety of the control exerted by ubiquitous IT, the invasiveness of ubiquitous IT, and the self-reinforcement of ubiquitous IT-based control. Such issues are not often taken into account, suggesting that ethical considerations fail to enter into managerial decision making. This study directly raises questions about the intentions, responsibilities, and divisions across different categories of organizational members who participate in such control systems. It also provides useful insights into employees’ perceptions and offers guidance to managers who want to apply a professional code of ethics to the uses of ubiquitous IT. (shrink)

The relationship of workers to management has traditionally been one of control. However, the introduction of increasingly sophisticated technology as a means of supervision in the modern workplace has dramatically altered the contours of this relationship, giving workers much less privacy and making workers much more visible than previously possible. The purpose of this paper is to examine the current state of technological control of workers and how it has altered the relationship of worker to organization, through the impact upon (...) self as perceived by the worker. (shrink)

This paper is based on the premise that the analysis of some cyberethics problems would benefit from a feminist treatment. It is argued that both cyberstalking and Internet child pornography are two such areas which have a `gendered' aspect which has rarely been explored in the literature. Against a wide ranging feminist literature of potential relevance, the paper explores a number of cases through a focused approach which weaves together feminist concepts of privacy and the gaze.

Critics of the organization of industrial work under capitalism have ranged from the “human relations” school to socio‐technical systems theorists and, most vociferously, to advocates of labor process theory (LPT). Their practical influence on management was small as long as production was rolling on and profits rolling in. When competition intensified, however, employers started to question old ideas and, abetted by the needs of new computerized technology, began to broaden jobs, allow workers greater discretion in their performance and involve them (...) in shop floor decision making. LPT, however, has not contributed to this evolution toward more satisfying work. This paper explains why this is so by exploring two major shortcomings of LPT. First and foremost is that LPT has ignored the efficiency of the work process, refusing to acknowledge the legitimacy of a tradeoff between work “goodness” and productivity.As a result, LPT has been unable to propose economically viable alternatives to existing job design and work organization. Second, LPT has identified management's goal in organizing work as gaining control of the process, when, in fact, it has been to make the process as economically efficient as possible. Thus, LPT could not see that, under changed circumstances, management might decentralize control toward the shop floor, if that might promote efficiency. LPT's founder, Harry Braverman, and his disciples believed that it was impossible to reform work under capitalism, but experience shows otherwise. (shrink)

In this article, the concept of mobility is examined theoretically, from a phenomenological perspective, as well as empirically, through two design case studies. First, a background to how the notion of mobility is generally conceptualized and used in academia as well as within industry is provided. From a phenomenological analysis, it becomes necessary to question the currently dominating understanding of mobility as first and foremost a provider of freedom from a number of constraints. Rather, it is argued, mobility needs to (...) be understood primarily as quite the opposite; as being about getting involved in different contexts. Based on this analysis, it is described how such an altered way of understanding mobility has come to challenge our design team’s preconceptions of mobile interaction design and influence the design of two mobile support system for service and maintenance in industrial settings. (shrink)

The main point of this article is that more credence should be given in teacher education to performative dimensions of teaching. I agree with David Carr that the requisite capabilities are probably best learned in actual schools. I employ Turnbull’s conception of performativity, which speaks of tacit cultural learning. Following Wilfred Carr I go back to Aristotle, and to debate between Gadamer and Habermas, before arriving at the view that expert teaching practice should be in the spirit of phronesis. The (...) article then proposes that school-university collaboration should be the standard motif of teacher preparation, the context within which the spirit of phronesis can be realized and modeled. (shrink)

Computer-based design environments for skilled domain workers have recently graduated from research prototypes to commercial products, supporting the learning of individual designers. Such systems do not, however, adequately support the collaborative nature of work or the evolution of knowledge within communities of practice. If innovation is to be supported within collaborative efforts, thesedomain-oriented design environments (DODEs) must be extended to becomecollaborative information environments (CIEs), capable of providing effective community memories for managing information and learning within constantly evolving collaborative contexts. In (...) particular, CIEs must provide functionality that facilitates the construction of new knowledge and the shared understanding necessary to use this knowledge effectively within communities of practice. (shrink)

The goals of public education, as well as conceptions of human intelligence and learning, are undergoing a transformation through the application of military-sponsored information technologies and information processing models of human thought. Recent emphases in education on thinking skills, learning strategies, and computer-based technologies are the latest episodes in the postwar military agenda to engineer intelligent components, human and artificial, for the optimal performance of complex technological systems. Public education serves increasingly as a “human factors” laboratory and production site for (...) this military enterprise, whose high performance technologies and command and control paradigms have also played central roles in the emergence of the information economy. (shrink)

This paper traces the intellectual development of the workplace privacy construct in the course of American thinking. The role of technological development in this process is examined, particularly in regard to the information gathering/dissemination dilemmas faced by employers and employees alike. The paper concludes with some preliminary considerations toward a theory of workplace privacy.

The essential premise of the human-centered technology paradigm was clearly formulated by Howard Rosenbrock in the 1970s: technology should enrich rather than impoverish people’s work and life conditions. The increasing influence of technology in modern societies has been seen by some as offering great promise for the future, but by others as creating the electronic surveillance and/or manipulation of human genes, minds and beliefs. This paper approaches technological worlds as cultural visions in order to discuss and reflect the paradoxical process (...) of viewing technology as part of a hope for a more sustainable and human-centered future as well as part of an apocalypse of surveillance, violence and catastrophes. (shrink)

The societal dynamism of modernity results in the theoretical upgrading and the actual development of personal reflective capacities, for example abstract reasoning, Kantian morality, and the development of the idiocentered perspective. These capacities are created in the disembedding of prereflective capacities, for example context-sensitive intelligence, care-morality, and mundocenteredness. The reflective capacities become the prerequisite of further modernization. The development-potential offered by the demands of modernity is accompanied by a risk of assimilative stress, for example pseudological reasoning, varieties of postmodernism, making (...) a fetish of the medium, and the forfeit of the morality of care. (shrink)

This article maintains that a new wave in the development of the productive forces of society triggered by the revolution in information and communication technologies is taking place. Production carried out by single organizations is increasingly replaced by forms of production that are based on close long-term collaboration between specialized firms. This transition reflects the increasing importance of research and development as well as collective learning in business competition. New information and communication technologies enable new forms of distributed and collaborative (...) knowledge creation and learning. The article explores an emerging new form of innovation-oriented inter-firm collaboration called co-configuration and the new kind of dualistic agency it seems to be calling for. In this form of collaboration the traditional boundary between producer and provider as well as the boundaries between product development, sales and maintenance within the provider organization become blurred. The article presents a case of the development of co-configuration work in the provision of optimization software for pulp production. The case shows some of the contradictions involved in this new form of collaboration and the development of a new kind of object-oriented collaborative agency mediated through a real-time information and communication technological platform and uniting two processes of continuous development. (shrink)

This paper looks at the cultural transformation of nursing. It argues that introducing computers in a female occupation is not simply a case of imposing ‘male’ technology on ‘female’ care-oriented practices and values. In order to understand current changes of nursing practice, three points of view have to be simultaneously kept in focus: 1) the differences between women's interests and ambitions; 2) the readings of a technology that have already been established through previous examples of design and use (in hospitals (...) up to date primarily for the purpose of establishing discipline and management control); and 3) the social practices that dominate a field of work (in the case of health work the already technology-driven cure aspect). (shrink)

Knowledge engineering is the term given to the process of developing expert systems and knowledge engineers are the people who acquire the requisite knowledge from experts and structure that knowledge into a useable computer program. As knowledge engineering becomes a more accepted technology, there is increasing concern about attendant social costs, such as job displacement or possible exploitation of experts. This paper reports on our efforts to explore this latter issue by scrutinizing how knowledge engineers think about the domain expert (...) and the role that person plays in system development. To accomplish this aim, we asked several samples of novice engineers to write story completions to a preamble that describes a knowledge engineer encountering a reluctant expert who may be fearing job loss if the system is implemented. The resulting accounts were content-analysed for insights as to how novice system builders think about experts. The results indicate that experts are conceived more as a tool to be used rather than a person to be respected. (shrink)

Power, dominance, and hierarchy are prevalent analytical terms in social studies of health care. Power is often seen as residing in medical structures, institutions, discourses, or ideologies. While studies of medical power often draw on Michel Foucault, this understanding is quite different from his proposal to study in detail the “strategies, the networks, the mechanisms, all those techniques by which a decision is accepted” [Foucault, M. (1988). In Politics, philosophy, culture: Interviews and other writings 1977–84 (pp. 96–109). New York: Routledge]. (...) This suggestion turns power into a topic worth investigating in its own right rather than a basic analytical resource. It also suggests that technologies form an integral part of the networks and mechanisms, which produce and redistribute power in medical practice. The paper first engages critically with a number of recent discussions of technology and power in health care analysis. It then formulates an alternative conception of this relationship by drawing on Foucault and historian of science and technology Geoffrey C. Bowker’s notions of infrastructural inversion and information mythology. Illustration is provided through a case study of a wireless nursing call system in a Canadian hospital. (shrink)

This paper points out the need for an analytical and ontological reorientation of the field of computer-supported cooperative work (CSCW). It is argued that even though this field is heterogeneous it is marred by general problems of conceptualising the co-constitutive relations between humans and technologies. This is demonstrated through readings of several recent CSCW analyses. It is then suggested that a conceptual improvement can be facilitated by paying attention to newer scientific studies, here exemplified by Pickering, Haraway and Latour.

This chapter examines the role of shopfloor knowledge in the operation of advanced manufacturing systems. Design trends towards full automation are contrasted with those toward hybrid, human-centred systems with particular emphasis on job design and the development and reproduction of knowledge. The chapter concludes with a short discussion of the problems inherent in hybrid design.

In this thesis I will examine the construction of the concept of Virtual Reality. I argue that rather than a technology of liberation as it is often perceived, virtual realities' conception has been influenced significantly by a discourse of control and order. I examine books, articles and films concerning Virtual Reality to support this claim. Furthermore this discourse of control and order is born out of a larger ideology of Western culture that values order and control. Throughout modernity this ideology (...) has manifested itself through techniques and technologies of social and environmental control. I provide a brief historical outline highlighting some of these techniques and technologies focusing particularly upon surveillance. I suggest that under the guiding influence of the ideology of order and control one possible future use for Virtual Reality technology may be as a surveillance technology. The ideology of order and control is born out of a desire to transcend the unpredictable nature of life. This desire is reflected in the VR proponents aim to create a totally known and controlled artificial environment. I contend that an alternative way of thinking is needed so that objects such as Virtual Reality can be used for more appropriate purposes other than controlling and ordering. I draw upon the philosophy of Martin Heidegger to outline a thinking that is more open, and reflective, and that embraces the chaotic nature of existence. Such a thinking that is focused more upon the actual conditions of our everyday lives, may yield uses for technologies such as Virtual Reality that are more focused upon people's needs. (shrink)