Complaining is frequently regarded as a negative act stated to attack a person who is responsible for a wrong behavior. However, the proper use of complaints can improve an offensive situation and establish solidarity between interlocutors. This study is aimed at comparing the strategies of complaints made by college- educated native speakers of English and Indonesian. Qualitative method was used to carry out this study by involving 14 English native speakers (ENSs) and 30 Indonesian native speakers (INSs) who were randomly (...) selected. Survey questions were used to collect the data. (shrink)

Key Concepts for Understanding Curriculum is an invaluable guide for all involved in curriculum matters. Originally published in 1992, and then re-released as two volumes, the third edition returns to a single volume and includes 21 key topics in the field. The topics comprise the latest trends and issues written in Marsh's clear and accessible style, and are an important source of material for an international readership at every level. The book is divided into six sections including: curriculum planning and (...) development; curriculum management; teaching perspectives; collaborative involvement in curriculum; and curriculum ideology. In this third edition many of the latest curriculum trends and issues are included such as standards-based frameworks, using technology in teaching and learning modes, standards based reforms, and politics of decision-making. (shrink)