Work on advice has concentrated on institutional settings where there are restrictions on roles, actions and their organisation. This article focuses on advice giving in mundane settings: interactions between mothers and their young-adult daughters in a corpus of 51 telephone calls. Analysis reveals a range of designs that can be ‘advice implicative’ including advice-implicative interrogatives and advice-implicative assessments. Recipients orient to the characteristic features these implicit forms share with more explicit advice: normative pressure on the recipient’s conduct and epistemic asymmetry (...) between advisor and advisee. Advice-implicative actions orient to contingencies on the recipient’s ability or willingness to perform the target action. They also display varying degrees of entitlement over the recipient’s performance of the target action. Manipulating contingency and entitlement can soften or heighten both the normative thrust and the knowledge asymmetry of the advice giving. This analysis further discusses the distinction between the practices of advising, directing and requesting, and allows consideration of how action design connects to relationality between parties. (shrink)

This paper explores the constructed nature of legal complaints through the adoption of a socio-linguistic model with an emphasis upon pragmatics and elements of conversation analysis. When making a legal complaint, we posit that there is a conflict between effective communication and the uptake of politeness strategies. Furthermore, how complaints are ‘worked up’ in situ is a product of the arena in which such complaints are made. Through a textual analysis of the methods of complaining adopted by those who make (...) representations to the licensing authority, for the purposes of objecting to a licence application, we show the tension between making oneself clear and being polite, and how complaints in different settings take different forms. We conclude by exploring the implications of our findings for legal processes—is it reasonable, for instance, to talk of ‘consistency’ in testimony if each complaint is worked up in situ—and for pragmatic theory more generally, i.e the applicability of Brown and Levinson’s politeness model for legal processes. (shrink)

This article utilises the concept of ‘race trouble’ as an overarching framework for examining an interview between Ms Vanessa Nakate and a South African news broadcaster. The interview describes an incident involving Ms Nakate’s attendance at a global climate change conference and her exclusion from a media report about a press briefing that she held along with four other youth activists at the conference. The analysis focuses on the collaborative and interactional production of Ms Nakate’s claim that her exclusion was (...) racially motivated and the discursive mechanisms by which race is mobilised as a common-sense explanation for the incident that occurred. My analysis demonstrates the sanctionability of producing an accusation of racism and identifies the rhetorical functions of stake and facticity in its production, and concludes with a discussion of the relevance of these findings in the context of studies on race and racism in interaction. (shrink)

We focus on assessments in conversation, paying particular attention to a distinction between object-side and subject-side assessments. O-side assessments are predicated of an object, whereas S-side assessments formulate a disposition of the speaker toward that object. Despite looking somewhat interchangeable, logically, these different ways of making assessments serve different interactional functions. In particular, S-side assessments allow for contrasting assessments of the same object by different persons. They are therefore useful in the management and avoidance of conflict and misalignment in the (...) performance of actions such as compliment receipts, avoiding giving offense and disagreeing. We link the analysis to conversation analytic work on assessments and to discursive psychology’s focus on the everyday management of relations between mental states and an external world. (shrink)

This article examines the role of metapragmatic expressions (MPEs) in constructing common ground (CG) in the call taker’s responses to customer direct complaints in telephone interactions in the framework of the socio-cognitive approach proposed and developed by Kecskes (2008,2010,2013,2017) and Kecskes and Zhang (2009,2013). Based on five extracts drawn from the data of about two hours of 15 recordings of telephone interactions that include successful complaint settlements made between customers and the customer service department of one Chinese airline, it reveals (...) that the call taker mainly employs five types of MPEs as CG construction devices to explicitly manifest intentions of giving accounts and explanations, confirming and checking information, negotiating adequate compensations, establishing close interpersonal relationships, and aligning with the organization. This article enhances our understanding of the functioning process of metapragmatic indicators in complaint settlement in institutional telephone interactions. (shrink)

Previous research on the conversation analytic phenomenon of ‘repair’ has focused on its design and function in spoken interaction. Conversely, research on written text or writing rarely focuses on interaction. In this article, we examine repair in written discourse; specifically in online settings. The data corpus comprises one-to-one quasi-synchronous Facebook ‘chat’. First, we show that, as in spoken interaction, repair happens. This basic observation supports conversation analytic arguments that features of talk, like repair and laughter, do not ‘leak randomly’ into (...) interaction but are precision-timed and designed to accomplish action. Second, we report on two types of repair: visible repair which can be seen and oriented to by both participants in the interaction, and message construction repair, which is available only to the message’s writer. While the practice of message construction repair is made possible through the affordances of the online medium, it nevertheless shows how participants in written interaction are oriented to the same basic contingencies as they are in spoken talk: building sequentially organized courses of action and maintaining intersubjectivity. We suggest that assumptions about differences between spoken and online interaction are premature. Rather, we argue that online interaction should be treated as an adaptation of an oral speech-exchange system. (shrink)

This article examines a productive use of communicating gender stereotypes in interpersonal conversation: to resist activities traditionally prescribed according to gender. The analyses video-taped naturally occurring US household interactions and present three techniques participants may deploy to contest gender expectations: mobilizing categories, motivating alignment and reframing action. We show how gender is an accountable category in relation to household labor, and how gender categories provide a resource by which participants can non-seriously solicit and resist participation in domestic gender-prescribed activities. Our (...) analysis provides some insight into how participants use gender stereotypes in everyday talk and what functions such talk serves. (shrink)

That the issue of racism is a pressing social concern which requires serious and detailed attention is, for ethnomethodology, not a first principle from which its own inquiry is launched but rather a matter to be considered in light of how mundane actors (both professional and lay) treat that very topic. This paper explores how the assumption of an ontological distinction between social structure and individual agency is integral to the intelligibility of racism as formulated in scholarly accounts. In particular, (...) I explore how recent scholarly treatments of racism pose as problematic the diverse formulations of racial identity assembled through the deployment of various measures, and then seek to adjudicate upon the resulting inconsistency with an analytic heuristic that assumes an underlying or foundational source for the various expressions it seeks to resolve. Further, I explore examples of analytic work that makes use of first-person accounts of racially significant episodes and experiences as a means to document the formulation of the events and actions those accounts describe in terms that warrant a reading informed by the assumption of the structure-agency distinction. I relate the corroborative work that takes place in the research relationships between students and teachers with ethnomethodology’s own project to explore how the efficaciousness of analytic readings of racism entail the pervasive assumption of the structure-agency distinction in order to be rendered them with the sense they have for the various participants involved. (shrink)

Family therapists face a number of challenges in their work. When children are present in family therapy they can and do make fleeting contributions. We draw upon naturally occurring family therapy sessions to explore the ‘pseudo-presence’ and ‘pseudo-absence’ of children and the institutional ‘gossiping’ quality these interactions have. Our findings illustrate that a core characteristic of gossiping is its functional role in building alignments’ which in this institutional context is utilized as a way of managing accountability. Our findings have a (...) number of implications for clinical professionals and highlight the value of discourse and conversation analysis techniques for exploring therapeutic interactions. (shrink)

How do politicians engage with and offer to assist their constituents: the people who vote them into power? We address the question by analysing a corpus of 80 interactions recorded at the office of a Member of Parliament in the United Kingdom, and comprising telephone calls between constituents and the MP’s clerical ‘caseworkers’ as well as face-to-face encounters with MPs in their fortnightly ‘surgeries’. The data were transcribed, and then analysed using conversation analysis, focusing on the design and placement of (...) offers of assistance. We identified three types of offers within a longer ‘offering’ sequence: ‘proposal offers’, which typically appear first in any offering sequence, in which politicians and caseworkers make proposals to help their constituents using formats that request permission to do so, or check that the constituent does indeed want help ; ‘announcement offers’, which appear second, and indicate that something has been decided and confirm the intention to act and ‘request offers’, which appear third, and take for form ‘let me do X’. Request offers indicate that the offer is available but cannot be completed until the current conversation is closed; they also appear in environments in which the constituent reissues their problems and appears dissatisfied with the offers so far. The article contributes to what we know about making offers in institutional settings, as well as shedding the first empirical light on the workings of the constituency office: the site of engagement between everyday members of the public and their elected representatives. (shrink)

In this response article, I focus on two issues. First, I discuss the problem, raised by the commentators, of ‘categorial ambiguity’ in membership categorization analysis, and make suggestions about how to approach it. Second, I argue that, as conversation analysts have demonstrated the ‘systematics’ of interactional practices, membership categorization analysis should also begin to build a robust corpus of studies of ‘categorial systematics’.

This article has four aims. First, it will consider explicitly, and polemically, the hierarchical relationship between conversation analysis and membership categorization analysis. Whilst the CA ‘juggernaut’ flourishes, the MCA ‘milk float’ is in danger of being run off the road. For MCA to survive either as a separate discipline, or within CA as a focus equivalent to other ‘generic orders of conversation’, I suggest it must generate new types of systematic studies and reveal fundamental categorial practices. With such a goal (...) in mind, the second aim of the article is to provide a set of clear analytic steps and procedures for conducting MCA, which are grounded in basic categorial and sequential concerns. Third, the article aims to demonstrate how order can be found in the intuitively ‘messy’ discourse phenomenon of membership categories, and how to approach their analysis systematically as a robust feature of particular action-oriented environments. Through the exemplar analyses, the final aim of the article is to promote MCA as a method for interrogating culture, reality and society, without recourse to its reputed ‘wild and promiscuous’ analytic approach. (shrink)

Humour is a prevalent feature in any form of human interaction, regardless of language modality. This article explores in detail how humour is negotiated in conversations among deafblind Australians who are fluent users of tactile Australian Sign Language. Without access to the visual or auditory cues that are normally associated with humour, there is a risk that deafblind interactants will misconstrue humorous utterances as serious, or be unsure whether their conversation partner has got the joke. In this article, we explore (...) how humorous utterances unfold in tactile signed interactions. Drawing on Conversation Analytic principles, we outline the ad hoc and more conventionalised signals deafblind signers use to signal amusement. Looking at humour in these conversations contributes to a greater understanding of how humour is conveyed across language modalities and further support for humour’s centrality to interactional solidarity. (shrink)

Emotive speech is a social act in which a speaker displays emotional signals with a specific intention; in the case of third-party complaints, this intention is to elicit empathy in the listener. The present study assessed how the emotivity of complaints was perceived in various conditions. Participants listened to short statements describing painful or neutral situations, spoken with a complaining or neutral prosody, and evaluated how complaining the speaker sounded. In addition to manipulating features of the message, social-affiliative factors which (...) could influence complaint perception were varied by adopting a cross-cultural design: participants were either Québécois or French and listened to utterances expressed by both cultural groups. The presence of a complaining tone of voice had the largest effect on participant evaluations, while the nature of statements had a significant, but smaller influence. Marginal effects of culture on explicit evaluation of complaints were found. A multiple mediation analysis suggested that mean fundamental frequency was the main prosodic signal that participants relied on to detect complaints, though most of the prosody effect could not be linearly explained by acoustic parameters. These results highlight a tacit agreement between speaker and listener: what characterizes a complaint is how it is said, more than what it is about or who produces it. More generally, the study emphasizes the central importance of prosody in expressive speech acts such as complaints, which are designed to strengthen social bonds and supportive responses in interactive behavior. This intentional and interpersonal aspect in the communication of emotions needs to be further considered in research on affect and communication. (shrink)

This study examines how potential romantic partners in speed-dating encounters use gender to both proffer and formulate mate-preferences as a means of establishing affiliation. Drawing on a corpus of 36 speed-dating interactions, a sequential discursive psychological approach was used to analyze how gendered mate-preferences were initially elicited and formulated, as well as the interactional effects of mate-preferences that were designed to appear complicit versus resistant to gender conventionality. The findings reveal that both mate-preference solicitations and formulations were categorically gendered and (...) were treated as incipient or expected, suggesting that gendering mate-preferences is a normative action in first encounters by potential romantic partners. Further, mate-preferences that were marked as conventional rarely promoted an environment of mutual affiliation, whereas mate-preferences that were formulated as resistant to gender-conventionality did tend to function as a preliminary for affective affiliation. The study reveals that the gendering of mate-preferences is a responsive social practice with an interactional design that has relational consequences for the ways potential romantic partners create connection. (shrink)

The aim of this paper is to show some of the limitations of the Theory of Mind approach to interaction compared to a conversation analytic alternative. In the former, mental state terms are examined as words that signify internal referents. This study examines children’s uses of ‘I want’ in situ. The data are taken from a corpus of family mealtimes. ‘I want’ constructions are shown to be interactionally occasioned. The analysis suggests that (a) a referential view of language does not (...) adequately account for how mental state terms are used in talk, (b) the dominant methodology for examining children’s understanding of ‘desires’ is based on several problematic assumptions. It is concluded that participation in interaction is a social matter, a consideration that is obscured by Theory of Mind and its favoured methods. (shrink)

Speakers of English have available a set of terms dedicated to doing individual self-reference: `I' and its grammatical variants, `me', `my', `mine', etc. Speaker selection of other than these dedicated terms may invite special attention for what has prompted their use. This article draws on field recordings of talk-in-interaction in which speakers use `third-person' reference forms when speaking about themselves. We show that third-person forms are recurrently used for representing the views of someone else. We also show how — by (...) drawing on resources such as the distinction between recognitional and non-recognitional person reference forms, and on category bound attributes — the particular third-person term selected can be fitted to and thereby contribute to the action a speaker is implementing through their turn at talk. (shrink)