This article examines the common-sense and methodical ways in which “the citizen” is produced and enrolled as an active participant in “sustainable” regional planning. Using Membership Categorization Analysis, we explicate how the categorization procedures in the Foreword of a draft regional planning policy interactionally produce the identity of “the citizen” and “civic values and obligations” in relation to geographic place and institutional categories. Furthermore, we show how positioning practices establish a relationship between authors (government) and readers (citizens) where both are (...) ascribed with the same moral values and obligations toward the region. Hence, “the citizen” as an active participant in “sustainable” regional planning is viewed as a practical accomplishment that is underpinned by a normative morality associated with the task of producing orderliness in “text-in-interaction.”. (shrink)

Patients sometimes visit their general practitioners with more than one concern. This article investigates when and how patients initiate presentations of such additional concerns. The study is conversation analytic in its approach and scope. It is based upon video-recordings of naturally occurring general practice consultations in Denmark. Data suggest that Danish patients relatively frequently initiate presentations of additional concerns and defer such initiations until moments when the parties would otherwise engage in closing down the consultations. Additional concerns are introduced in (...) response to the doctor’s possible pre-closing remarks. The parties, thereafter, employ a set of transitional elements: confirmation, preliminary announcement and ratification. This transition enables the parties to recycle the activities of the visit, to discuss and examine yet another concern. Thus, additional concerns are not presented completely unexpectedly or randomly as commonsense understanding sometimes has it; they are introduced at orderly moments and by means of recognizable methods. (shrink)

Previous cross-cultural research has not undertaken in situ analysis of conversational style between groups in severe political conflict. The present study is a quantitative and ethnographic study of conversational interruptions in one Israeli-Palestinian `dialogue' event which took place during the Palestinian Uprising. Findings indicate that the previously documented divergent cultural styles of the two groups underwent a process of change. Specifically, the Israeli dugri interruptive style dominated interactions between Israelis and between Israelis and Palestinians. However, fewer interruptions were found in (...) the intergroup interaction. Conversely, the Palestinian musayra style of non-interruptions was more significant in the intragroup Palestinian-Palestinian interaction than in interaction with Israelis, where Palestinian interruptions dominated. The political context of events and the erosion of the musayra style are suggested as factors that explain results. Implications are discussed. (shrink)

Turns-at-talk are fundamental units of participation in talk-in-interaction, and turn-constructional-units are the basic building blocks for turns. Possible completion of a TCU is, in principle, the possible completion of the turn, but multi-unit turns are not uncommon, and participants have practices for constructing multi-unit turns and for recognizing them in the course of their production. This article offers an account of one practice usable by speakers and recipients to convey and recognize the designed completion of a multi-TCU turn and/or a (...) multi-turn sequence in which ‘answering’ is being done: returning to, or ‘re-using’, a word or phrase from the start of the turn or sequence, whether articulated by same or different speaker, whether used to refer to same or different referents. This practice is one of the resources by which the overall structural organization of an interactional unit and its local realization are mutually realized. (shrink)

In this article, other-repetition after informing statements is investigated in a corpus of institutional encounters between native Norwegian clerks and non-native clients. Such repetition is used to display receipt of information. A plain repeat with falling intonation is described as a display of hearing, whereas a repeat plus a final response particle, ‘ja’, constitutes a claim of understanding. Repeats with high-tone response particles in addition display emotional stance, such as surprise or interest, and these are primarily exploited for the purposes (...) of topic organization. In the cross-linguistic context of the current encounters, the native speakers are shown to use receipts as embedded corrections of the non-native speaker’s utterances. The repeats also have certain formal features that are characteristic of the situation, such as less pronominalization and ellipsis, and this is explained as a procedure to ensure the joint construal of linguistic form. (shrink)

While courtroom examinations are often recognized as a distinct speech-exchange system, little is known about how participants do an examination beyond its unique turn-taking system. This article attempts to shed some light on this issue by studying the question design during the direct examination in an American criminal court case using Conversation Analysis. It shows that attorneys use different question forms compared to casual conversation: declaratives are far less prevalent and questions are often designed as requests for action. In addition, (...) attorneys make use of forms that are not found in other types of interaction, such as the tag correct. The way in which attorneys design their questions additionally shows that the rules of the courtroom have procedural consequences for how the interaction is done. But these rules have to be enacted, and it is in their violation that participants bring about categories such as leading questions. (shrink)

Resumen El objetivo del presente artículo es analizar en la historia del español dos tipos de fórmulas de saludo, entendidas como unidades discursivas propias del acto de habla expresivo que sirven para abrir el canal comunicativo de las relaciones sociales. A través de la búsqueda sistemática en textos del CORDE de hasta finales del siglo XIX, intentaremos hallar (i) los factores sociopragmáticos que desempeñan el papel más importante en cada tipo de saludo, (ii) el origen paradigmático de cada fórmula, (iii) (...) su distribución sociocultural y las preferencias discursivas e informativas, y (iv) su nivel de predominio en determinadas épocas. (shrink)

This paper presents a novel proof-theoretic account of dialogue coherence. It focuses on an abstract class of cooperative information-oriented dialogues and describes how their structure can be accounted for in terms of a multi-agent hybrid inference system that combines natural deduction with information transfer and observation. We show how certain dialogue structures arise out of the interplay between the inferential roles of logical connectives (i.e., sentence semantics), a rule for transferring information between agents, and a rule for information flow between (...) agents and their environment. The order of explanation is opposite in direction to that adopted in game-theoretic semantics, where sentence semantics (or a notion of valid inference) is derived from winning dialogue strategies. That approach and the current one may, however, be reconcilable, since we focus on cooperative dialogue, whereas the game-theoretic tradition concentrates on adversarial dialogue. (shrink)

RESUMO De acordo com Bakhtin, o dialogismo polifônico, um princípio geral para que haja um avanço de conhecimento, é bem representado no romance literário e mais comumente em narrativas, nas quais diferentes “vozes” podem ser expressas. Assim, neste artigo analisamos narrativas baseadas em imagens e construídas por trinta crianças, entre 5 e 8 anos de idade, falantes de francês, narrativas essas produzidas antes e depois de uma conversa sobre as causas dos eventos. As análises tiveram como foco a habilidade das (...) crianças de fazer diferentes vozes serem ouvidas, particularmente as vozes dos personagens, as quais as crianças fizeram ser ouvidas não apenas por meio do discurso direto e indireto, mas também por meio de expressões dos seus estados interiores, como crenças, intenções e sentimentos. Os resultados mostram tanto um desenvolvimento da habilidade das crianças de fazer com que essas vozes sejam ouvidas em suas narrativas, quanto um papel facilitador da troca conversacional em suas expressões. Argumentamos que esses resultados dão suporte para se considerar o lugar central que o diálogo ocupa no panorama geral da abordagem bakhtiniana. (shrink)

Educational assessment and marking, in particular, give teachers considerable power over students and their future possibilities. Analysing a teachers' meeting discussing school reports in a secondary school showed that marking involves teachers' accountability to colleagues. An examination of the situated interpretations and explanations of unsatisfactory school marks also showed how various discursive devices were used for building a factual account. Confirmed expectations, extreme case formulations, introducing corroborating witnesses, the deployment of cited others, defining exceptional cases, detailed descriptions and narratives, and (...) the use of different accounts all served to emphasize the role of the students and hide the teachers from view. In addition, teachers' joint constructions had practical consequences for remedial interventions. Decisions for intervention were dependent on the accounts given. (shrink)

The article begins with an effort to clarify and differentiate a variety of terms used by analysts in dealing with mentions of persons in conversation and other forms of talk-in-interaction — such terms as person-reference, identifying, describing, categorizing, and the like. This effort leads to the observation that `reference to persons' and `membership categorization' are quite distinct sets of practices, with most reference to persons not being done by membership categories, and most uses of membership categorization devices being in the (...) service of actions other than referring. Two interactional sequences whose analysis turns on a connection to talk earlier in the occasion are then examined; first, to establish what is going on interactionally without respect to the mentioning of persons, and then as exercises in examining the various ways person-reference and membership categorization can figure in a stretch of interaction. (shrink)

Psychological radio counselling is a relatively recent development in psychological practice, where professionals provide psychological help via mass media communication. In the media context, a professional and a help-seeker face a number of communicative challenges, one of which is to close the encounter meaningfully with regard to its counselling and radio tasks. This study explicates how radio counselling encounters can be rounded off by summarising and reviewing the progress achieved in understanding the caller’s problem. At the end of the encounters, (...) the radio psychologist invited callers to look back at the conversation and to formulate possible gains from it. On one hand, the radio psychologist encouraged callers’ reflection and acknowledged the callers’ entitlement to pass judgement on the outcomes of the encounter. On the other hand, the radio psychologist checked and subsequently reviewed the caller’s understanding of his or her problem and its solutions. We discuss how the practice was used to round off the encounters in a distinct way with an orientation to their counselling and radio objectives. (shrink)

Resumen El presente artículo describe una tipología de saludos y despedidas del español de México basada en datos observacionales de hablantes jóvenes del municipio de Metepec. El artículo también hace un contraste de datos observacionales y datos intuitivos referentes a los formatos de saludos y despedidas. En cuanto a la tipología, los saludos y las despedidas reportados se categorizan en tres y cuatro tipos respectivamente (saludos: hola, vocativos, la construcción interrogativa ¿Qué …?; despedidas: adiós, bye, imperativo del verbo cuidar y (...) despedidas temporales), y cada categoría cuenta con características y subcategorías particulares. La comparación entre los datos observacionales y los intuitivos en general indica que los datos observacionales no coinciden con los datos intuitivos; sin embargo, al ahondar en su contraste se identifican algunas similitudes particulares. (shrink)

The paper contributes to previous studies of identity as locally and interactionally produced by pointing to some of the multimodal resources employed by participants to achieving, challenge and manage the professional identity of ‘leader’ in different workplace settings. We examine professional identity work in sequential environments where it provides a resource for handling the resistance to improvement displayed by another participant. We show how leader identity work gets embedded within a four-part structure of: identifying a problem, proposing improvements, misaligning with (...) others’ proposals, and managing the misalignment. The paper is based on video ethnographic fieldwork and recordings of face-to-face institutional interaction at two different institutional settings in Denmark. The study provides insight about the role of identity work in the interactional achievement of institutional procedures. (shrink)

Les interpellations entre personnages sont fréquentes dans les comédies comme dans les tragédies latines. De manière générale, comme il s’agit d’un corpus théâtral, les termes d’adresse servent à indiquer au public qui sont les personnages en scène et quels sont les rapports qui les unissent. Suivant le genre littéraire considéré, l’interpellation a cependant une fonction différente. Dans la comédie, les appellatifs contribuent à faire avancer l’action, en agissant sur l’interlocuteur de différentes manières : dès le début de l’interaction, ils permettent (...) d’indiquer clairement et économiquement à l’interlocuteur quelle est la place que le locuteur revendique sur l’axe vertical. Stratégiquement, les appellatifs peuvent en outre servir à compenser un FTA ou à soutenir un FFA. Enfin, ils ont une fonction phatique de renforcement du lien communicationnel : ils permettent à la fois de soutenir l’attention de l’autre, mais aussi de l’accueillir dans le dialogue en le reconnaissant. Le niveau de langue peu soutenu de ce genre littéraire fait par ailleurs la part belle aux interpellations les moins marquées, comme le nom propre, ou le pronom de la deuxième personne. Les personnages tragiques à l’inverse n’ont pas à faire progresser une action qui est écrite d’avance. C’est en effet un mythe au déroulement inéluctable qui est représenté sur scène. Quand les personnages s’interpellent les uns les autres, ils le font dans des termes solennels, à l’aide d’un titre ou d’un terme qui indique la fonction de l’interlocuteur, ou à travers des périphrases qui le situent dans son histoire familiale. (shrink)

Maintaining intersubjectivity is crucial for accomplishing coordinated social action. Although conversational repair is a recognised defence of intersubjectivity and routinely used to address ostensible sources of trouble in social interaction, it is less clear how people address more equivocal trouble. This study uses conversation analysis to examine preschool classroom interaction, focusing on practices used to identify and address such trouble. Repair is found to be a recurrent frontline practice for addressing equivocal trouble, occasioning space for further information that might enable (...) identifying a specific trouble source. Where further information is forthcoming, a range of strategies are subsequently employed to address the trouble. Where this is not possible or does not succeed, a secondary option is to progress a broader activity-in-progress. This allows for the possibility of another opportunity to identify and address the trouble. Given that misunderstandings can jeopardise interactants’ ability to mutually accomplish courses of action, these practices defend intersubjectivity against the threat of equivocal trouble. (shrink)

The article presents an analysis of the ways in which knowledge is displayed, contested and renegotiated in the 2007 French presidential debate between Ségolène Royal and Nicolas Sarkozy. Knowledge displays can be achieved through a series of ‘neutral’ resources, such as informing, explanation or comment, or through face-damaging resources, such as questioning an unknowledgeable interlocutor to prove his inferior epistemic status and boost one’s own. The article focuses on this latter type of knowledge display where a knowledgeable participant engages in (...) question–answer sequences with an unknowledgeable respondent in front of a third party. The article also undertakes an analysis of the multimodal strategies employed by the participant to discredit the opponent. The article intends to contribute to the existent literature on epistemic stance by offering a prototypical example of incongruence between the epistemic status of the questioner and the epistemic stance he adopts. (shrink)

This article explores the properties of formulations in a corpus of Hebrew radio phone-ins by juxtaposing two theoretical frameworks: conversation analysis and dialogic syntax. This combination of frameworks is applied towards explaining an anomalous interaction in the collection – a caller’s marked, unexpected rejection of a formulation of gist produced by the radio phone-in’s host. Our analysis shows that whereas previous CA studies of formulations account for many instances throughout the corpus, understanding this particular formulation in CA terms does not (...) explain its drastic rejection by the caller. We therefore turn to an in-depth examination of strategies for lexical and syntactic resonance as a stance-taking device throughout the interaction. In so doing, we not only shed light on the anomalous interaction, but also offer an answer to a provocative question previously put forward by Haddington concerning which of the two – stances or actions – have more meaningful consequences for the description of the organization of interaction. In the particular interaction analyzed here, stances play the more significant role. We propose that the intersubjective stance-taking of participants may be viewed as a meta-action employed among participants as they move across actions, sequences, and activities in talk. (shrink)

The aim of this article is to analyse Spanish conversational structure, more concretely, to investigate in depth the role of the third move, or follow-up, outside classroom discourse. Since first introduced by Sinclair and Coulthard, the follow-up move has attracted a great deal of attention, as proved by numerous studies. However, these studies have mostly focused on English while Spanish has been neglected. The present study intends to fill in this gap by analysing a corpus of 50 conversational exchanges in (...) Peninsular Spanish. The analysis is qualitative and based on Tsui’s conversational framework, which has proved methodologically useful. As results will show, the presence or absence of the third move in Spanish conversations seems to rely heavily on a gender-based distinction. (shrink)

This article demonstrates the ‘patterning’ of the ways discourse markers such as okay, right and yeah are used in academic lectures by native speaker lecturers. It presents an analysis of a) what the lecturers thought they would say and b) what they actually say in comparison to what the lecturers actually do say. In other words, it focuses on the differences between expectations of what would be said and speech, that is, what is actually said.The data comprise verbatim lecture transcriptions (...) of four native speaker lecturers of different disciplines, analysed using a discourse analytical approach. The findings and discussions exhibit the reasons for the differences between the ‘anticipated’ and ‘real’ meanings of the use of these discourse markers.They also reflect upon the significance of non-verbal features in determining the actual functions of these markers. In short, this article highlights the reality use of okay, right and yeah as interactive conversational markers in academic lectures. (shrink)

The analysis in this article considers how dispatchers in a 911 wireless call center direct callers’ orientations from one possible trajectory of action to keeping the caller engaged and prepared to speak with a second dispatcher. We describe how dispatchers deploy two distinct actions, a directing action and an informing action, timed at a precise moment to execute successful transfers. The analysis presents largely unexplored features of the call transfer environment, including dispatchers’ management of callers’ expectations and how the transfer (...) phase contributes to a reshaping of the overall structural organization of a 911 call. (shrink)

People with early-to-mid stage dementia frequently attend groups that provide opportunities for socialising and engaging in group activities, such as quizzes. This article uses conversation analysis to investigate the interactional strategies that the staff use to initiate and keep these quizzes ‘on track’, and what they orient to as impediments and facilitators of quiz progression. Specifically, we outline how staff deal with incorrect or ‘non-answers’, and what happens when players have their own goals or ‘projects’ that do not align with (...) staff members’ orientations to the overarching activity completion. We reflect on the tensions that arise between doing interactional work to progress through the quiz, and how that goal can conflict with attending to the needs or wishes expressed by the person living with dementia, potentially resulting in threats to the ‘face’ of the quiz players. Data are taken from a corpus of 10 quizzes recorded in 4 different group settings in England. (shrink)

Le dévoilement de soi occupe une part significative des interventions initiales des fils de discussions sur les plateformes numériques de soutien social. Si ce type d’intervention répond au besoin des participants de s’exprimer, de partager leurs émotions, il pose des défis aux interlocuteurs en raison de l’absence de demande explicite de soutien. L’analyse des interactions d’un forum de soutien social en ligne pour personnes atteintes d’un cancer et leurs proches (2017-2018) vise à comprendre comment ce partage d’émotions et d’expériences est (...) interprété et répondu par les pairs, évaluant le cadre interactionnel activé dans de tels contextes. Les résultats montrent que si des actes de prescriptions de comportements et d’attitudes non sollicitées sont présents dans la grande majorité des fils, ils s’articulent finement à des actes d’empathie, qui permettent d’atténuer la force intrusive du soutien. L’analyse révèle aussi comment la formulation du dévoilement de soi influence le soutien offert (empathique/prescriptif). Au final, la présentation des formes d’accomplissement du soutien en réaction au dévoilement de soi permet d’envisager des pistes d’action pour favoriser l’engagement et le bien-être psychosocial des membres de ces forums. (shrink)

The present study reports on the use of a linguistic category "interrogative," which has been traditionally associated with the act of questioning, and its use in argument talk in Japanese. Based on the observation that interrogative utterances in argument data are regularly followed by non-answers, it is argued that interrogative utterances in argument sequences may not be designed/interpreted as doing questioning. Such use of interrogatives can become an orderly practice to which participants orient themselves in social activities recognizable as arguments. (...) However, though an answer is not expected, the recipient invariably provides some form of response, or the initial speaker seeks such a response when none is provided. Thus the nature of interrogatives as a grammatical category seems to reside in the basic structural unit of social interaction [recipient-oriented action]-[response]. In general, this study is intended to show the dynamically interlocking relationship between grammar and interaction by exploring the intricate interplay between a local action for which interrogative grammar is employed, and the sequential environment and activity framework in which the action takes place. (shrink)

This video-ethnographic study explores how professional actors and a director at the end of a theatrical rehearsal process coordinate transitions between rehearsed scenes. This is done through the development and use ofcues, that is, ‘signals for action’. The aim is to understand how cues are developed and how timing in transitions is achieved by using the designed cues. Work on three different scene transitions is analysed using multimodal Conversation Analysis. The results show that cueing is a central tool for developing (...) well-timed transitions, and how cues serve different purposes in the developing performance. There is no prior plan for how to achieve timely transitions. In all the analysed examples, it is an actor who must produce or act on the given cue who insists on its precise definition, followed by a negotiation on candidate cues, confirmation and specifying the cue. It is also actors who are primarily responsible for the timing of transitions, and the timing is solved through an interplay of clear-cut and embodied actions that allow for temporal variance. Cues are reflexively linked to actors’ observation and interpretation of other actors’ actions, which prevents a mechanical determination of timing in scene transition. (shrink)

This article presents a study of the discourse characteristics of interaction within a virtual community. The data are from the text-based chat forum of an online community of learners and teachers of English. The forum is the meeting place for community members, and is an international site of language use with participants from a range of linguistic backgrounds. Within this context, some pertinent themes are investigated which relate to a relatively recent form of discourse, synchronous text-based computer-mediated communication. The discussion (...) centres on the interplay between the technological attributes of the medium and the linguistic, discourse and sociocultural conditions within which the participants interact. How do these elements combine to shape the discourse? This question is addressed with reference to the cohesive feature of conversational floor. Because there is a lack of coordination of turn transfer in SCMC interaction, conversational floor emerges as an organizing principle in preference to models of conversation based on turn taking. (shrink)

This article examines the management of participation in calls to radio phone-in programmes. In the broadcast media, there are increasing occasions for interaction between `professionals' and lay members of the public, particularly within what have come to be known generically as public participation programmes. People call in to phone-in programmes for various reasons; to give opinions, to get advice, and often to ask questions. In the particular phone-ins analysed here, callers are invited to put questions to leading politicians of the (...) day about their election policies. In many institutional contexts for talk the role of questioner has been found to be a more powerful interactional position than the role of answerer. Through an analysis of the organization of the phone-in calls, this article argues that the potentially powerful discourse role of questioner is interactionally `defused' through the participatory framework of the call. The author shows how the mediated interactional structure of these calls limits the range of possible actions available to callers in their institutional position as questioners, and thus produces constraints on what callers can actually achieve in this particular context for institutional talk. (shrink)

Performance appraisal interviews are carried out on the basis of known-in-advance written materials such as preparation forms and interview guides. This article demonstrates how participants manage interviews by following a question–answer–response format fit to address interview guide entries one at a time. Two recurring supervisor responses to employees’ talk about problems in work are investigated: positive prediction and advice. It is suggested that these responses serve to establish supervisor authority and deter participants from discussing issues raised in employee answers and (...) thus go against norms emanating from literature on management communication. Results obtained in interviews are put down in writing along the way and subsequently summarized in documents to be signed by both participants, that is, employee and supervisor. The article demonstrates how participants use positive prediction and advice to coordinate talk-in-interaction with handling written materials and note taking, as well as formulating conclusions suitable for writing. The analyses shed light on how talk in an institutional context becomes a middle-medium, that is, a bridge between writings, and how this process is accomplished in turn-taking procedures. (shrink)