This paper develops Lewis’ notion of convention within a framework that mixes cognitive science with some more social theories of activity like distributed cognition and activity theory. The close examination of everyday situations of convention-based activity will produce some interesting issues for a cognitive theory of behavior. Uncertainty, dynamics, and the complexities of the performance of convention-based activities that are distributed over time and/or place, are driving factors in the analysis that is presented. How the actors reason and manage their (...) collaboration is characterized as pragmatic action. During the course of recurrent activities, the participants adapt previously learned convention-based activities to new circumstances. The coordinating representations that are a part of the design of the context mediate parts of the activity. As they act, the participants learn. (shrink)

A current set of concerns in ethnomethodology and conversation analysis includes the question of how conversation analysis (CA) can deal with studies of social structure or studies of talk in institutional settings.In this paper a focus is placed on how the accomplishment of "work" and "categorization" are interrelated. Two particular instances are examined: a ski school and a package delivery service. Membership categorization is shown to be a complex, on-going, interactive accomplishment. The parties act in ways that are "predicatively-bound" (i.e. (...) predicates of action, rights, obligations, etc.) which allow inferences to be made by each of the parties about the other based on these actions; these enable each to accept/confirm/validate the other's self-categorization and to produce, via their own actions, activities that are congruent with the other's self-categorization. Activities of the parties are category-relevant and category-generative. Thus, "work" or "the work of the organization", (e.g. for Choice, a package delivery service), is being accomplished in and through the talk and interaction of the parties. (shrink)

This article examines two corpora of telephone calls to the Swedish emergency services SOS-Alarm. The focus of analysis is on the procedural consequentiality of the routine opening by the operator. In the first corpus, the summons are answered by identification of the service via the emergency number. In the second corpus, the protocol has been altered, such that the opening entails the emergency number combined with a standard query concerning the nature of the incident. Through sequential and categorial analysis of (...) the two collections, we highlight the distinct trajectories of action ensuing from the two opening protocols. The stand-alone emergency number opening typically results in callers asking for a specific service. In contrast, opening turns that end with a direct query about the incident tend to solicit brief descriptions of the trouble. We discuss the benefits of the latter procedure in terms of topical progression and institutional relevance, proposing that the work of emergency assistance agencies worldwide might consider implementing opening routines with a similar design. (shrink)

In this article, we analyze the practices of requesting participation in telephone survey interviews. Recent conversation analytic work on requests has focused on the interactional functions of request formats and their relationship to abstractly defined institutional and ordinary contexts. We add to this line of inquiry by demonstrating that the design features of the requests in our collection are largely shaped by and responsive to specific details of the sequences of talk in which they are embedded. We identify two types (...) of request formats – high contingency and low contingency – and show that requests are built in such a way that addresses features of the local sequential environment. High contingency requests that present the recipient with the option of doing the interview ‘now’ or doing it ‘later’ recognize that when an interview is done may be a contingent issue and as such are produced with greater frequency in discouraging interactional environments, whereas requests that embed the single option of doing an interview ‘now’ presume a lack of contingencies and are produced less frequently in discouraging environments. (shrink)

What the participants share, their common “sense” of the world, creates a foundation, a framing, an orientation that enables human actors to see and act in coordination with one another. For recurrent activities, the methods the participants use to understand each other as they act change, making the intersubjective space in which actors operate richer and easier to produce. This article works through some of the issues that emerge from a close examination of intersubjectivity as it is managed through representation (...) and interaction. The data that are presented document, in detail, a sequence of related interactions, within and across episodes of cooperation, where continuity and change can be observed. The emergence of conversational structure and coordinating representations are significant milestones in the long‐term development of a representational practice that support the runtime co‐construction of intersubjective space. Conversational structures emerge interactively to mediate recurrent points of coordination in the domain activity, and only secondarily the conversation itself. Coordinating representations change the representational practice of the participants by making it easier to manage their “shared view” of the collective work, enabling the participants to make progress, expand the field of the common activity, while exhibiting more control of if and when explicit grounding occurs. (shrink)

What is the proper unit of analysis in the psycholinguistics of dialog? While classical approaches are largely based on models of individual linguistic processing, recent advances stress the social coordinative nature of dialog. In the influential interactive alignment model, dialogue is thus approached as the progressive entrainment of interlocutors' linguistic behaviors toward the alignment of situation models. Still, the driving mechanisms are attributed to individual cognition in the form of automatic structural priming. Challenging these ideas, we outline a dynamical framework (...) for studying dialog based on the notion of interpersonal synergy. Crucial to this synergetic model is the emphasis on dialog as an emergent, self-organizing, interpersonal system capable of functional coordination. A consequence of this model is that linguistic processes cannot be reduced to the workings of individual cognitive systems but must be approached also at the interpersonal level. From the synergy model follows a number of new predictions: beyond simple synchrony, good dialog affords complementary dynamics, constrained by contextual sensitivity and functional specificity. We substantiate our arguments by reference to recent empirical studies supporting the idea of dialog as interpersonal synergy. (shrink)

Conversation analytical methodology was used to specify the new opening practices in Finnish mobile call openings, which differ systematically from Finnish landline call openings. Since the responses to a mobile call orient to the summons identifying the caller, answers have changed and diversified. A known caller is greeted. The self-identification opening that was canonical in Finnish landline calls is mainly used for answering unknown callers, while channel-opener openings involve orientation to ongoing mutual business between the speakers. Some of these changes (...) reflect real-time coordination of the social action that the mobility of mobile phones enables. In all, the adoption of new ways of answering a call shows that people orient themselves to affordances that new technologies allow them. Mobile phone communication opens a salient new area both for the analysis of talk-ininteraction itself and also for understanding communicative behaviour in the era of ubiquitous information technology. (shrink)

Contributors to the 2016 Special Issue of Discourse Studies on the ‘Epistemics of Epistemics’ claim that studies of epistemics in interaction have lost the ‘radical’ character of groundbreaking work in ethnomethodology and conversation analysis. We suggest that the critiques and related writings are a kind of mandarin EM, lacking an adequate definition of ‘radical’, other than to invoke brief and by now familiar statements from Garfinkel and Sacks regarding the pursuit of ‘ordinary everyday activities’ and the avoidance of ‘formal analysis’. (...) Drawing on Egon Bittner’s work, we further suggest that the EoE group shares properties and problems common to social movements claiming the mantle of radicalism. Because of their particular focus on CA and Harvey Sacks’ early work, we also demonstrate that Sacks was not, as asserted, preoccupied with the singularity of occasions. Rather, from his earliest available work, Sacks pursued trans-situational aspects of sequential organization, and documented these not only through single cases but also through the comparative analysis of specimen collections. We conclude by considering how EM and CA are compatible endeavors, both in their engagement with traditional research topics – or what Garfinkel called ‘asymmetric alternates’ – and in their appreciation of generic features implicated in the assembly of social actions and social worlds. This implies a relationship of mutual interchange between EM and CA. (shrink)

We use speech shadowing to create situations wherein people converse in person with a human whose words are determined by a conversational agent computer program. Speech shadowing involves a person (the shadower) repeating vocal stimuli originating from a separate communication source in real-time. Humans shadowing for conversational agent sources (e.g., chat bots) become hybrid agents ("echoborgs") capable of face-to-face interlocution. We report three studies that investigated people’s experiences interacting with echoborgs and the extent to which echoborgs pass as autonomous humans. (...) First, participants in a Turing Test spoke with a chat bot via either a text interface or an echoborg. Human shadowing did not improve the chat bot’s chance of passing but did increase interrogators’ ratings of how human-like the chat bot seemed. In our second study, participants had to decide whether their interlocutor produced words generated by a chat bot or simply pretended to be one. Compared to those who engaged a text interface, participants who engaged an echoborg were more likely to perceive their interlocutor as pretending to be a chat bot. In our third study, participants were naïve to the fact that their interlocutor produced words generated by a chat bot. Unlike those who engaged a text interface, the vast majority of participants who engaged an echoborg neither sensed nor suspected a robotic interaction. These findings have implications for android science, the Turing Test paradigm, and human-computer interaction. The human body, as the delivery mechanism of communication, fundamentally alters the social psychological dynamics of interactions with machine intelligence. (shrink)

In workplace settings, skilled participants cooperate on the basis of shared routines in smooth and often implicit ways. Our study shows how interactional histories provide the basis for routine coordination. We draw on theater rehearsals as a perspicuous setting for tracking interactional histories. In theater rehearsals, the process of building performing routines is in focus. Our study builds on collections of consecutive performances of the same instructional task coming from a corpus of video-recordings of 30 h of theater rehearsals of (...) professional actors in German. Over time, instructions and their implementations are routinely coordinated by virtue of accumulated shared interactional experience: Instructions become shorter, the timing of responses becomes increasingly compacted and long negotiations are reduced to a two-part sequence of instruction and implementation. Overall, a routine of how to perform the scene emerges. Over interactional histories, patterns of projection of next actions emanating from instructions become reliable and can be used by respondents as sources for anticipating and performing relevant next actions. The study contributes to our understanding of how shared knowledge and routines accumulate over shared interactional experiences in publicly performed and reciprocally perceived ways and how this impinges on the efficiency of joint action. (shrink)

This article extends prior conversation analytic research on the preference organization of sequence-initiating actions. Across two languages, this article examines one such action: explicitly soliciting an account for human conduct. Prior work demonstrates that this action conveys a challenging stance towards the warrantability of the accountable event/conduct. When addressees are somehow responsible for the accountable event/conduct, explicit solicitations of accounts are frequently critical of, and thus embody disaffiliation with, addressees. This article demonstrates that, when explicit solicitations of accounts embody disaffiliation, (...) they are systematically ‘withheld’ and, thus, can be characterized as ‘dispreferred’ actions. This article also examines: a) deviant cases, where account solicitations are not withheld, which is a practice for embodying aggravated disaffiliation; and b) negative cases, where account solicitations actually embody affiliation, and as such are typically treated as preferred actions and not withheld. (shrink)

We use conversation analysis and a research design modeled on speed dating to examine college-aged speed daters’ assessments of their experience of this activity. In getting acquainted, participants solicit and provide accounts of the experience that treat it delicately and impersonally. Further, participants collaborate to claim a shared naivete toward speed dating, thereby presenting themselves as ordinary college students having a new experience. Non-standard assessment sequences throw such patterned practices into relief, and feature the disclosure of personal troubles occasioned by (...) the experience. Our findings have implications for the study of assessments, impression management, acquaintanceship, and relationship initiation. (shrink)

Using data from American emergency call centers, this article focuses on the coordination, and mutual relevance, of participants’ effort to manage two forms of unit completion – sequence closing and concluding the occasion in which the project was pursued. In doing so, we specify the import of sequence organization as one method for conducting, organizing, and resolving interactional projects participants may be said to pursue, and describe a range of possible relations between project completion and occasion closure and the locations (...) from which problems come to be introduced as parties move to resolve projects and close calls. As we show, sequence and occasion closings produced in the service of projects are fateful: they inexorably demand that the participants arrive at some alignment – or make visible their failure to do so – regarding the projects pursued in it, the status of those projects, and thus who, as a consequence, the parties are for another, that is, their ‘identities’. For strangers and familiars both, the management of projects and the manner in which closing is achieved matters. (shrink)

Ever since the publication of Halliday and Hasan, cohesion analysis has received much attention in several branches of linguistics. Lexical cohesion in particular has been shown to contribute to the coherence of discourse in a number of ways, and specific patterns of lexical cohesion have emerged as relevant for the description of different registers and genres. In the present article I challenge existing models of lexical cohesion and offer a revised one which affords particular attention to what I call ‘associative (...) cohesion’. I go on to test the adequacy of the proposed framework in a corpus of 15 telephone conversations extracted from the International Corpus of English-Great Britain. Using both quantitative and qualitative methods the article analyses 3480 ties and demonstrates that telephone conversations are lexically cohesive mostly due to repetitions, associative cohesion and inclusive relations, which overwhelmingly occur across the turns and over remote-mediated spans. In addition, lexical patterns are shown to collaborate in topic management processes and to be sensitive to genre-specific factors, thereby demonstrating the descriptive potential and applicability of the framework. (shrink)

In a period given to emphasizing diversity among humans, we would do well to explore diversity among forms of discourse and among forms of talk-in-interaction in particular. Among the speech-exchange systems, ordinary conversation has been claimed to be distinctive and fundamental, but questions have been raised about both claims. The resources for discriminating among speech-exchange systems are located in such generic organizations of practice as turn-taking, sequence organization, the organization of repair and the overall structural organization of episodes of interaction. (...) I try to show that `conversation' as a distinctive speech-exchange system is real and is not only a residual category, and that it is to be understood as the `basic' speech-exchange system, in part by reference to the distinctive turn-taking organization through which it is implemented. The `motivation' for having developed a formal account of this turn-taking organization is recounted, and that formal account is defended for its usability in the analytic explication of singular, contexted episodes of talk. The remainder of the article is given over to such an exemplary account - an examination of an episode of interaction during a testing session between a man whose brain hemispheres had been surgically separated and a researcher. (shrink)

My argument here is principally that the ubiquity of epistemics is evident in the ways in which knowledge claims and attributions of knowledge to self and other are embedded in turns and sequences, inform the design of turns at talk, are amended in the corrections that speakers sometimes make, to change from one epistemic stance to another, and are contested, in the occasional ‘struggles’ between participants, as to which of them has epistemic primacy. I show that these cannot be understood (...) in cognitive terms; furthermore, I show that epistemics – again the attribution of knowledge to self and other – is ‘real’ for participants. That is, in these four practices and aspects of interaction it is evident that participants orient to their states of knowledge relative to one another, on a moment-by-moment, turn-by-turn basis. (shrink)

Compared to other animals, humans appear to have a special motivation to share experiences and mental states with others (Clark, 2006;Grice, 1975), which enables them to enter a condition of ‘we’ or shared intentionality (Tomasello & Carpenter, 2005). Shared intentionality has been suggested to be an evolutionary response to unique problems faced in complex joint action coordination (Levinson, 2006;Tomasello, Carpenter, Call, Behne, & Moll, 2005) and to be unique to humans (Tomasello, 2014). The theoretical and empirical bases for this claim, (...) however, present several issues and inconsistencies. Here, we suggest that shared intentionality can be approached as an interactional achievement, and that by studying how our closest relatives, the great apes, coordinate joint action with conspecifics, we might demonstrate some correlate abilities of shared intentionality, such as the appreciation of joint commitment. We provide seven examples from bonobo joint activities to illustrate our framework. (shrink)

This research investigates the nature of phatic communion in instant messaging interactions. It adopts and expands Jakobson’s much-quoted definition according to which ‘phatic’ is the language in an interaction whose primary purpose is to maintain contact between the speakers. Adapting conversation analysis for the study of textual interactions, the research observes the linguistic means used by interlocutors to signal attention, interest, and agreement – these being identified as important constituents of contact. The corpus comprises 60 chats, collected from 20 participants (...) who chat in a mixture of English and Indian languages such as Marathi and Hindi. Openings, middles, and closings of these interactions are analyzed to study the ways in which participants establish, maintain, and terminate contact. The use of various linguistic means in these interactions such as back-channels, evaluations, expressives, and questions draws attention to a significant amount of interactional work done by interlocutors towards maintaining contact. (shrink)

Name der Zeitschrift: Semiotica Jahrgang: 2017 Heft: 215 Seiten: 1-42.

This article examines emergency ambulance calls made by lay callers for patients found to be in cardiac arrest when the paramedics arrived. Using conversation analysis, we explored the trajectories of calls in which the caller, before being asked by the call-taker, said why they were calling, that is, calls in which callers pre-empted a reason-for-the-call. Caller pre-emption can be disruptive when call-takers first need to obtain an address and telephone number. Pre-emptions have further implications when call-takers reach the stage when (...) they are required to deliver the scripted turn ‘tell me exactly what happened’. When there has been a pre-emption earlier on, callers tend to treat the scripted turn as a request for more information and may not repeat their reason-for-the-call. This can occasion delays and important information can be lost. We identified an effective alternative strategy used by some call-takers, pre-emption repeat, which callers treat as a request for confirmation. (shrink)

Using conversation analysis as its research method, this article investigates the interactional function of the particle ba in Mandarin Chinese conversation. It is argued that ba is frequently employed by its speakers to adjust deontic gradients in action sequences of directives in mundane conversation besides its function of adjusting epistemic gradients in certain action sequences. The present study claims that the agent and beneficiary of future action can only distinguish one category of directive actions from another, but each category still (...) constitutes several member actions which contrast with one another in terms of social power. The member actions of each category form a continuum, one end of which is the action with the highest level of social power and the other end of which is the action with the lowest level of social power. There exists a normative relation between each member action of a category and the speaker’s deontic status in the real world. The particle ba is a practice of minutely adjusting the speaker’s deontic stance from a higher position to a lower one. (shrink)

This article explores the distribution and use of a relatively new grammatical format in English, it’s like + enactment. We propose that it’s like utterances are used to enact thoughts, feelings and attitudes which are internal and affect-laden assessments of a prior utterance or event, produced as assessments that anyone in the same situation might have had. As such they tend to occur within stories, typically during the closing of a story. The enactments are often ‘response cries’ such as oh, (...) mm, wow, and man. Because of the highly indexical nature of this grammatical format, it represents a fascinating site for participants to work out a ‘world known in common’. (shrink)

This article examines the ways in which French tourist officers manage impartiality in telephone calls when faced with recommendation-seeking questions. Using Conversation Analysis and drawing on a corpus of 700+ telephone calls, it shows that, by typically avoiding conforming responses, officers resist confirming the evaluative element embodied in RSQs and, thus, avoid making recommendations. Instead, they opt to treat the questions as unanswerable in their own terms, a practice that may be deployed on its own or in conjunction with other (...) practices such as supplying information that will assist callers in making their choices and/or constructing responses as contingent. Further, officers typically do not decline to make recommendations on institutional grounds and, through their choices of interactional practices, obscure the institutional restrictions under which they operate. Thus, the selection of nonconforming responses by tourist officers is shown to contribute to the maintenance of an impartial stance. Finally, the article addresses the notions of affiliation and alignment and shows that nonconforming responses are less disaffiliative than outright rejections. (shrink)

The conflicts arising between the pedagogical preferences of the fields of instructional design and technology (IDT) and social foundations of education are substantial. This conflict is primarily one of pedagogical values separating the Social Foundations with its emphasis on critical and creative thinking and the presumption of value and theory neutrality inherent in IDT. This is a serious issue because, increasingly, educators use IDT models to translate Social Foundations courses with social justice and equity outcomes into online formats. Much is (...) lost. This article offers a discussion of the theoretical grounding of IDT (task-analysis) versus social foundations in regards to implications for the instructional social organization of online social foundations classrooms. This article uses the notion of signature pedagogy to describe sociocultural literacies as a basic tenet in social foundations of education. By doing so, it is demonstrated how these important theoretical positions are currently playing out in online instruction and space, to extend their relevance by introducing newer concepts such as Digital Cartesianism and copresence, and to provide a concrete example of what these concerns look like in the current push towards digital formats. In the current context of the use of electronic, social, communication, and mobile technologies in education, we find a new site to continue challenging the assumed neutrality of the technological model for education. (shrink)

How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices in the United Kingdom and Ireland. The data were transcribed for conversation analysis, as well as coded for a variety of call categories including reason for the call, call outcome and turn design features. Analysis revealed systematic differences between real and simulated calls in terms of reasons for (...) the call, call outcome and call duration and how callers refer to their pets in service requests and follow-up questions about their animal. Our qualitative analyses were supported with statistical summaries and tests. The findings reveal the limitations of mystery shopper methodology for the assessment of service provision. We also discuss the implications of the findings for the use of simulated encounters and the development of conversational agents. (shrink)

This essay is about Houdini’s escapes and ethnomethodology’s studies.1 By accomplishing what appears to be impossible, Houdini leaves his audience considering not only how did he manage to do that, but also just what is it that we consider to be possible. Magicians and escapologists warn us off an interest in the mechanics of their tricks that might spoil the thrill of what they dramatically present to us: a sense of the limits to whatwe can apprehend as an audience. While (...) marking out the differences in their projects, this essay brings out the sharedurge of escapologists and ethnomethodologists to question our senses, openmembers to particular phenomena, and awaken us tothe wonder of the world.In reflecting on what happens when magicians reveal the devices that constitute their tricks, I ask whether the purpose of studying methodologies canonlyreside in revealing how they are practically produced as intelligibleactions. What more might ethnomethodology’s invitation be? (shrink)

Two recent conversation analytical studies draw contrary conclusions from seemingly very similar materials. Hutchby and Barnett ‘show that, far from revolutionizing the organization of telephone conversation, mobile phone talk retains many of the norms associated with landline phone talk’. Arminen and Leinonen, however, state that landline and mobile calls differ systematically from each other. These incommensurate findings raise the question of why the comparisons between landline and mobile call openings have not been able to determine whether social and communicative practices (...) are changing. It is suggested that auxiliary elements in CA allow the emergence of incompatible findings. The auxiliary assumptions enable authors to construct the phenomenon examined from their chosen perspective. Further, it will be shown that unquestioned assumptions materialize into theoretical notions that guide the research. CA studies seem to conceptualize the relationship between sequential order and sequence structure in different ways, which leads to different findings and results. (shrink)

This article maps the components of telephone tutorial conferences used for distance learning in higher education. Using conversation analysis we identified four common sequences of TTCs as `calling in'; `agenda-setting'; `tutorial proper'; and `closing down'. Patterns of student participation look similar to those in face-to-face tutorials and the degree of interaction during `calling-in' and agenda setting does not foretell student participation in the `tutorial proper'. Student participation was related to differences in `communicative formats' adopted by tutors and students for different (...) purposes. These findings have helped us reflect on our communicative practices as university teachers and indicate that TTCs are functionally comparable with face-to-face tutorials in higher education settings. (shrink)

This article presents an investigation of the organization and structures of talk-in-interaction over mobile phone. The analysis is based upon naturally occurring data consisting of a corpus of calls recorded during everyday activities of a young adult. Using these data we reveal a range of sequential phenomena associated with mobile phone usage. Established conversation analytic work on landline telephone conversation is used in order to build a comparative analysis of how actions such as openings, caller–called identity management, and topic introduction (...) are accomplished in mobile vs landline telephone conversation. We first show that, far from revolutionizing the organization of telephone conversation, mobile phone talk retains many of the norms associated with landline phone talk. Subsequently, focusing on those modifications that are identifiable in our data, we show how these are related to aspects of the communicative affordances of mobile phones, orientations to which are observable in the talk of participants in mobile phone conversation. (shrink)

This article investigates how text messages and mobile phone calls interrelate as parts of continuous communication sequences. Based on the recorded mobile communication of 14-year-olds in Denmark and a conversation-analytic approach, the article will show that after a text message in a continuous communication sequence, four different types of conversation may follow: the answer, the reminder, the resumption of conversation and the confirmation. In itself, the change from text message to conversation requires no interactional efforts from the participants. However, changes (...) of mode are related to the different communicative possibilities the text message and the phone call offer: text messages and calls have distinct formal qualities that govern their uses, and participants in a given sequence move between the two modes, exploiting the potential of each as they ascribe meaning to the written and spoken media. (shrink)

Compared to other animals, humans appear to have a special motivation to share experiences and mental states with others (Clark, 2006; Grice, 1975), which enables them to enter a condition of ‘we’ or shared intentionality (Tomasello & Carpenter, 2005). Shared intentionality has been suggested to be an evolutionary response to unique problems faced in complex joint action coordination (Levinson, 2006; Tomasello, Carpenter, Call, Behne, & Moll, 2005) and to be unique to humans (Tomasello, 2014). The theoretical and empirical bases for (...) this claim, however, present several issues and inconsistencies. Here, we suggest that shared intentionality can be approached as an interactional achievement, and that by studying how our closest relatives, the great apes, coordinate joint action with conspecifics, we might demonstrate some correlate abilities of shared intentionality, such as the appreciation of joint commitment. We provide seven examples from bonobo joint activities to illustrate our framework. (shrink)

Arminen claimsthattworecentstudiesof mobilephone conversation come up with incommensurate findings. He relates this to two distinct approaches to the methodology of conversation analysis. In this reply I show that the two studies in question are not incommensurate and argue that Arminen's account is based on a partial description of the findings in Hutchby and Barnett. I go on to show how the latter study presents an approach to the problematic relationship in CA between talk and extraneous contingencies that goes further than (...) Arminen's own proposals. (shrink)

In a Special Issue of Discourse Studies titled ‘The Epistemics of Epistemics’, contributing authors criticize Heritage’s research on participants’ orientations to, and management of, the distribution of knowledge in conversation. These authors claim that the analytic framework Heritage developed for analyzing epistemic phenomena privileges the analysts’ over the participants’ point of view, and rejects standard methods of conversation analysis ; that and are adopted in developing and defending the use of abstract analytic schemata that offer little purchase on either the (...) specific actions speakers accomplish or the understanding others display of them; and that, by virtue of these deficiencies, claims about the systematic relevance of epistemic phenomena for talk-in-interaction breach long-standing norms regarding the relationship between data analysis and generalizing claims. Using a collection of excerpts bearing on the import of epistemics for action formation and action sequencing, I demonstrate that these claims are patently false and suggest that they reflect the authors’ effort to recast CA as a kind of fundamentalist enterprise. I then consider excerpts from a second collection to illustrate how the form of social organization described by Heritage can be used to explicate other phenomena that depend on systematic alterations to its basic features. In conclusion, I suggest that CA’s success in enhancing our grasp of the organization of talk-in-interaction derives from its unique commitment to both generalization and context specificity, collections and single cases, findings plus a continual openness to the ‘something more’ that each particular case can provide. (shrink)

The standard process for starting anamnesis in the follow-up cancer consultation is for the doctor to ask a ‘How are you?’ question. This question gives the patient the opportunity to give a gloss of their general condition and offer the first topic of discussion. Findings in earlier analyses of US and UK data in a broad array of medical contexts show that the question is ambiguous and hence patients may interpret it as social rather than medical. A discourse analysis of (...) a corpus of 28 video-taped consultations shows that the ‘How are you?’ question in the context of Dutch follow-up cancer consultations is consistently interpreted by both doctor and patients as a holistic medical question, making relevant a – frequently complex and nuanced – medically oriented response. We suggest that this difference may have to do with the interactional norms of hospital visits in the Netherlands, and with the specific contextual parameters of return visits, more specifically with follow-up cancer consultations, which affect the way the HAY question is placed, intended and understood. (shrink)