To understand the role of expert systems as a medium for transferring knowledge and skills within organisations requires an understanding of the nature of expertise within working life contexts. Central to this issue of transfer is the debate on the nature of tacit/implicit knowledge and the problem of formalising it in explicit form. This paper considers the British approach to the development of knowledge-based systems, which is regarded as being predominantly rationalistic, and compares it with the Scandinavian approach, which is (...) regarded as being predominantly humanistic. The paper proposes that crucial to the debate on the transfer of knowledge and skills is the development of expert systems as communications media which aims at enhancing and sharing the knowledge and skills of users. A human-centred approach for the future is proposed which brings the above two traditions together thereby providing a developmental framework for knowledge based systems. (shrink)

This paper discusses the interrelationship between wisdom, science and craft from the perspective of the Wittgenstein concept of tacit knowledge. It challenges the notion of the ‘rules-model’ as put forward by Logical Positivists, and shows the limitation of this model for describing the tacit dimension of knowledge. The paper demonstrates the crucial role of practice in ‘rule-following’ in the real world. It is held that ‘to follow a rule’ is to practice a custom, a usage or an institutional practice. Hence, (...) rules can only exist as a link in social life.The dream of the ‘precise’ language can only be realised in a closed scientific world. It is inadequate for reflecting the user's relationship to language and its content and practice in varied ‘use situations’. It is only through examples that we learn to deal with, describe, interpret and learn from the new situations.The rule-based models which are used to acquire and describe human knowledge in syntactic and propositional forms are, in effect, an impoverishment of the description of reality. It is argued that expert knowledge and linguistic knowledge are linked together and emerge as two sides of the same subject as the pragmatic perspective of reality. The tacit dimension of expert knowledge is, in many cases, more significant than the linguistic knowledge, especially in the case of the vocational and aesthetic world.The challenge to AI researchers, therefore, is to recognise that knowledge based systems which ignore the tacit dimension of expert knowledge not only distance the user from reality but also impoverish the learning process itself. (shrink)

The presence of information and communication technologies has become so widespread that it now affects the majority of human activities and relations. These technologies are already being used to transfer and control the flow of information, knowledge, money, goods, and services across national boundaries. Despite the obvious benefits of this, there is also concern at the gap which is emerging between this new global information society and the humanistic vision of socially useful technologies which can be used to deal with (...) wider social issues such as employment, education and literacy. This volume examines three critical debates of the post-industrial society: culture and technology, information society, and postmodernism. It aims to provide theoretical and methodological underpinnings for the analysis and design of information, communication and multimedia technologies. It is a thoroughly interdisciplinary volume, which will be of interest to students, researchers and practitioners in a wide variety of disciplines including information and communication systems, education and social sciences. (shrink)