Our contribution is part of the REMILAS project, a research on interactions between asylum seekers and health professionals, with or without interpreters. Here we observe the emergence, expected or not by professionals, of snippets of migration narratives. Our study combines multimodal analysis of interactions (Sidnell & Stivers, 2012) with a critical sociolinguistic perspective (Boutet & Heller, 2007) so as to inform the development of training methods. Our empirical focus will be on interactional moments where the doctor, searching for the information (...) needed to write an expert medical certificate, repeatedly urges the applicant to make certain responses required in it. (shrink)

This research focuses on dinner conversations in family-style group care. Children, who cannot live with their biological families anymore, are given shelter in these family-style group care settings. For the development of an attachment relationship between children and their Professional Foster Parents, it is important that the children feel that they are listened to in order to get an affective and intimate relationship with the parents. In this conversation-analytic research we analysed PFPs’ involvement in multiple activities simultaneously, namely listening and (...) eating, which is referred to as ‘multi-activity’. The analyses have shown systematic ways in which PFPs coordinate their involvement in the activities of ‘doing’ listening and eating, which are when parents avert their gaze from the telling child, they break the social rule which states that hearers need to look at speakers during the telling. We found that when averting their gaze, PFPs do head nods and linguistic means or positioning their bodies in the direction of the telling child. This research contributes to knowledge about interaction between adolescents and PFPs. It further contributes to knowledge about how human beings are able to coordinate multiple activities simultaneously. (shrink)

Resumen La categoría de participación permite observar empíricamente cómo las interacciones sitúan a las personas de maneras específicas en el marco de prácticas sociales concretas. El objetivo de este trabajo es caracterizar el modo en que se organiza la participación en las reuniones de un equipo interdisciplinario de salud en un hospital de Buenos Aires, Argentina. Para ello, analizamos las interacciones orales atendiendo a la manera en que se gestionan los turnos de habla y se interpretan las instancias de habla (...) simultánea en el contexto de dos actividades vinculadas con la toma de decisiones y la resolución de obstáculos en la interacción: una propuesta de escritura y una secuencia de reparación. A través del análisis, definimos la participación conjunta como una forma de participación en la que se prioriza la construcción colectiva por sobre las voces individuales y en la que el habla simultánea tiene naturaleza cooperativa, no disruptiva. Asimismo, identificamos los efectos que produce en las reuniones, orientados a la construcción del consenso, el establecimiento de la continuidad temática y el mantenimiento de las relaciones interpersonales. A la luz de estos resultados, observamos que la participación conjunta tiene un rol central en el proceso de construcción y mantenimiento de una identidad grupal, reforzando la inscripción de los profesionales en ella. (shrink)

The primary means for psychotherapy interaction is language. Since talk-in-interaction is accomplished and rendered interpretable by the systematic use of linguistic resources, this study focuses on one of the central issues in psychotherapy, namely agency, and the ways in which linguistic resources, person references in particular, are used for constructing different types of agency in psychotherapy interaction. The study investigates therapists' responses to turns where the client complains about a third party. It focuses on the way therapists' responses distribute experience (...) and agency between the therapist and the client by comparing responses formulated with the zero-person to responses formulated with a second person singular pronoun that refers to the client. The study thus approaches agency as situated, dynamic and interactional: an agent is a social unit whose elements are distributed in the therapist-client interaction. The data consist of 70 audio-recorded sessions of cognitive psychotherapy and psychoanalysis, and the method of analysis is conversation analysis and interactional linguistics. The main findings are that therapists use the zero-person for two types of responses: affiliating and empathetic responses that distribute the emotional experience between the client and the therapist, and responses that invite clients to interpret their own experiences, thereby distributing control and responsibility to the clients. In contrast, the second person references are used for re-constructing the client's past history. The conclusion is that therapists use the zero-person for both immediate emotional work and interpretative co-work on the client's experiences. The study suggests that therapists' use of the zero-person does not necessarily attribute “weak agency” to the client but instead might strengthen the clients' agency in the sense of control and responsibility in the long term. (shrink)

Maintaining intersubjectivity is crucial for accomplishing coordinated social action. Although conversational repair is a recognised defence of intersubjectivity and routinely used to address ostensible sources of trouble in social interaction, it is less clear how people address more equivocal trouble. This study uses conversation analysis to examine preschool classroom interaction, focusing on practices used to identify and address such trouble. Repair is found to be a recurrent frontline practice for addressing equivocal trouble, occasioning space for further information that might enable (...) identifying a specific trouble source. Where further information is forthcoming, a range of strategies are subsequently employed to address the trouble. Where this is not possible or does not succeed, a secondary option is to progress a broader activity-in-progress. This allows for the possibility of another opportunity to identify and address the trouble. Given that misunderstandings can jeopardise interactants’ ability to mutually accomplish courses of action, these practices defend intersubjectivity against the threat of equivocal trouble. (shrink)

This study examines interactional sequences in which students make assertions about topic-relevant matters in classroom interactions. Using a Conversation Analytical approach, I show how the students’ knowledge claims lead to negotiations of sequential and epistemic rights to make such claims. Through these negotiations, the students upgrade their epistemic stance by repeating or backing their claims with accounts and providing evidence of them. The teachers’ acceptance or rejection of the students’ initiatives displays an orientation to the sequential and topical relevance of (...) the information provided by the students. This study contributes to a better understanding of student initiatives in the classroom, a topic that until now has received scarce attention. Additionally, it contributes knowledge about the negotiation of epistemic authority in relation to assertions and their responses, which may have more general implications for the study of talk-in-interaction. (shrink)

It is timely and important that new developments in conversation analysis become the subject of principled debate. John Heritage’s recent papers on the role of epistemics constitute one such development, and by re-analysing excerpts from this work, the articles in this Special Issue reveal some significant problems with a programmatic approach to epistemics. This commentary agrees with the critics that there are dangers in an overemphasis on epistemics and in using isolated utterances and proposing abstract scales and terms. But the (...) commentary also warns against totally rejecting epistemics as a domain of inquiry in CA and points to places where the critics exaggerate their criticisms in a way that makes them unnecessarily hostile. (shrink)

The article examines the role of discourse in organisational sensemaking. By building links between the theorising undertaken within organisational studies and the empirical analysis of multimodal social interaction, it argues for a relational view of sensemaking and investigates how sense is made in and through social interaction in real organisational situations where language use intertwines with embodied actions and the manipulation of artefacts. In particular, the article studies the use of discourse technologies of textual artefacts in sensemaking processes. The data (...) come from training workshops of a Finnish workplace organisation, conducted in order for the employees to delineate the history and future of their organisation with the help of writable papers. The results show how the papers exert agency in the situation by facilitating three specific discursive practices and by enabling and restricting the actions employed in constructing a shared understanding of the organisational reality. (shrink)

Nurses need to adapt to various interactional situations and design their talk for different recipients. One essential communicative task for nurses is to transmit information on test and measurement results both to the patient and to the physician. This article examines how nurses design their talk on numerical values according to the recipient and the activity. The nurse can deliver the information either plainly through numbers or by formulating some type of qualitative description of the value. The data consist of (...) 7.5 hours of video-recorded interaction in a Finnish hospital. Using conversation analysis, we demonstrate how the institutional roles and the ongoing activity sequence affect how nurses formulate their talk. When nurses discuss results with their patients, they typically use qualitative descriptions, whereas when they talk with doctors, the typical turn involves numeric information. It will be demonstrated that nurses construct their professional identity involving both care and medical expertise through their linguistic-interactional choices. (shrink)

When people are engaged in social interaction, they can repeat aspects of each other’s communicative behavior, such as words or gestures. This kind of behavioral alignment has been studied across a wide range of disciplines and has been accounted for by diverging theories. In this paper, we review various operationalizations of lexical and gestural alignment. We reveal that scholars have fundamentally different takes on when and how behavior is considered to be aligned, which makes it difficult to compare findings and (...) draw uniform conclusions. Furthermore, we show that scholars tend to focus on one particular dimension of alignment (traditionally, whether two instances of behavior overlap in form), while other dimensions remain understudied. This hampers theory testing and building, which requires a well‐defined account of the factors that are central to or might enhance alignment. To capture the complex nature of alignment, we identify five key dimensions to formalize the relationship between any pair of behavior: time, sequence, meaning, form, and modality. We show how assumptions regarding the underlying mechanism of alignment (placed along the continuum of priming vs. grounding) pattern together with operationalizations in terms of the five dimensions. This integrative framework can help researchers in the field of alignment and related phenomena (including behavior matching, mimicry, entrainment, and accommodation) to formulate their hypotheses and operationalizations in a more transparent and systematic manner. The framework also enables us to discover unexplored research avenues and derive new hypotheses regarding alignment. (shrink)

This comment on Main and Kho’s suggestion for “a relational framework for integrating the study of empathy in children and adults” takes a conversation analytic perspective. First, I will su...

Research of tutoring in parent-infant interaction has shown that tutors – when presenting some action – modify both their verbal and manual performance for the learner (‘motherese’, ‘motionese’). Investigating the sources and effects of the tutors’ action modifications, we suggest an interactional account of ‘motionese’. Using video-data from a semi-experimental study in which parents taught their 8- to 11-month old infants how to nest a set of differently sized cups, we found that the tutors’ action modifications (in particular: high arches) (...) functioned as an orienting device to guide the infant’s visual attention (gaze). Action modification and the recipient’s gaze can be seen to have a reciprocal sequential relationship and to constitute a constant loop of mutual adjustments. Implications are discussed for developmental research and for robotic ‘Social Learning’. We argue that a robot system could use on-line feedback strategies (e.g. gaze) to pro-actively shape a tutor’s action presentation as it emerges. (shrink)

This preface to the translation of Harvey Sacks, Emmanuel Schegloff, and Gail Jefferson’s paper “A Simplest Systematics for the Organization of Turn-Taking for Conversation” discusses the conceptual and methodological foundations of conversation analysis. It shows that conversation analysis, which embodies the program of primitive natural social science formulated by Harvey Sachs, offers a revolutionary approach to the study of social phenomena, based on detailed analysis of naturally occurring everyday interactions. While remaining closely related to Harold Garfinkel’s ethnomethodology, conversation analysis shows (...) how careful and detailed can be sociological descriptions that involve the discovery of general mechanisms of the production of single events of conversation or any other social practice. This approach, however, risks losing the original purpose of studying the local concerted work of mutual understanding by the participants in social situations. The accumulation of the descriptions of general mechanisms of interactions’ production and perception brings the tendency of formalization into conversation analysis: analysts tend to collect the instances and properties of already known “interactional techniques.” The article considers the importance of “Simplest Systematics" in terms of the development of original program of conversation analysis, and discusses the peculiarities of translation of conversation analysis’s key terms into Russian. (shrink)

Reasons play an important role in social interaction. We study reasons-giving in the context of request sequences in Russian. By contrasting request sequences with and without reasons, we are able to shed light on the interactional work people do when they provide reasons or ask for them. In a systematic collection of request sequences in everyday conversation, we find reasons in a variety of sequential positions, showing the various points at which participants may orient to the need for a reason. (...) Reasons may be left implicit, or they can be made explicit. Participants may make reasons explicit either as part of the initial formulation of a request or in an interactionally contingent way. Across sequential positions, we show that reasons for requests recurrently deal with three possible issues: providing information when a request is underspecified, managing relationships between the requester and requestee and explicating ancillary actions implemented by a request. By spelling out information normally left to presuppositions and implicatures, reasons make requests more understandable and help participants to navigate the social landscape of asking assistance from others. (shrink)

Emoticons and facial emojis are ubiquitous in contemporary digital communication, where it has been proposed that they make up for the lack of social information from real faces. In this paper, I construe them as cultural artifacts that exploit the neurocognitive mechanisms for face perception. Building on a step-by-step comparison of psychological evidence on the perception of faces vis-à-vis the perception of emoticons/emojis, I assess to what extent they do effectively vicariate real faces with respect to the following four domains: (...) (1) the expression of emotions, (2) the cultural norms for expressing emotions, (3) conveying non-affective social information, and (4) attention prioritization. (shrink)

Albert and De Ruiter provide an introduction to the Conversation Analytic approach to ‘repair’: the ways in which people detect and deal with troubles in speaking, hearing and understanding in conversation. They explain the basic turn‐taking structures involved, provide examples, explain recent developments in the field and highlight some important points of contact and contrast with work in the Cognitive Sciences.

Recent work on evaluative discourse and judgements of personal taste in particular has focused on active interpersonal disagreements. I explore the communicative import of judgements of taste: why we issue them, why we sometimes get involved in disputes about taste, and what acceptance or rejection of such judgements consists of. The view developed here – that the core use of such judgements lies in seeking to align our attitudes in view of a shared project – makes it plausible that the (...) use of a sentence of the form ‘a is F’ (where F is a predicate of taste) semantically expresses the simple, semantically articulated proposition that a is F, is subject to an unrelativized truth predicate and not enriched by personal standards or perspectives. Our model shows that personal standards or perspectives are, contrary to a widely shared assumption in the debate, not the entities or objects that require coordination. What is shared among interlocutors are projects that require the coordination of the participant’s strategic choices. The semantically articulated proposition functions as a focal point, proposed by the speaker, for coordinating their choices. (shrink)

Indirect observation is a recent concept in systematic observation. It largely involves analyzing textual material generated either indirectly from transcriptions of audio recordings of verbal behavior in natural settings (e.g., conversation, group discussions) or directly from narratives (e.g., letters of complaint, tweets, forum posts). It may also feature seemingly unobtrusive objects that can provide relevant insights into daily routines. All these materials constitute an extremely rich source of information for studying everyday life, and they are continuously growing with the burgeoning (...) of new technologies for data recording, dissemination, and storage. Narratives are an excellent vehicle for studying everyday life, and quantitization is proposed as a means of integrating qualitative and quantitative elements. However, this analysis requires a structured system that enables researchers to analyze varying forms and sources of information objectively. In this paper, we present a methodological framework detailing the steps and decisions required to quantitatively analyze a set of data that was originally qualitative. We provide guidelines on study dimensions, text segmentation criteria, ad hoc observation instruments, data quality controls, and coding and preparation of text for quantitative analysis. The quality control stage is essential to ensure that the code matrices generated from the qualitative data are reliable. We provide examples of how an indirect observation study can produce data for quantitative analysis and also describe the different software tools available for the various stages of the process. The proposed method is framed within a specific mixed methods approach that involves collecting qualitative data and subsequently transforming these into matrices of codes (not frequencies) for quantitative analysis to detect underlying structures and behavioral patterns. The data collection and quality control procedures fully meet the requirement of flexibility and provide new perspectives on data integration in the study of biopsychosocial aspects in everyday contexts. (shrink)

Based on the concept of interactional competence, our study analyzes how learners of Spanish as a foreign language in a B2 level manage repair in oral interaction in language classrooms. We understand repair as “the treatment of trouble in talk-in-interaction”. A corpus of eleven interactions between students in the classroom is analyzed through the perspective of Conversation Analysis. The interactions were collected in different kinds of tasks in the language classroom. In our analysis we compare interactions produced in practice activities (...) and interactions collected during assessment. The findings in this study show a tendency to manage repair in classroom oral interaction as it would be done in normal conversation. Regarding the different contexts of our corpus, we observe that, in interactions produced in assessment contexts, speakers try to protect their interlocutor’s face and their own face by avoiding to make repairs. (shrink)

Conversation is a time-pressured environment. Recognizing a social action (the ‘‘speech act,’’ such as a question requesting information) early is crucial in conversation to quickly understand the intended message and plan a timely response. Fast turns between interlocutors are especially relevant for responses to questions since a long gap may be meaningful by itself. Human language is multimodal, involving speech as well as visual signals from the body, including the face. But little is known about how conversational facial signals contribute (...) to the communication of social actions. Some of the most prominent facial signals in conversation are eyebrow movements. Previous studies found links between eyebrow movements and questions, suggesting that these facial signals could contribute to the rapid recognition of questions. Therefore, we aimed to investigate whether early eyebrow movements (eyebrow frown or raise vs. no eyebrow movement) facilitate question identification. Participants were instructed to view videos of avatars where the presence of eyebrow movements accompanying questions was manipulated. Their task was to indicate whether the utterance was a question or a statement as accurately and quickly as possible. Data were collected using the online testing platform Gorilla. Results showed higher accuracies and faster response times for questions with eyebrow frowns, suggesting a facilitative role of eyebrow frowns for question identification. This means that facial signals can critically contribute to the communication of social actions in conversation by signaling social action-specific visual information and providing visual cues to speakers’ intentions. (shrink)

This paper demonstrates an empirical analysis of the visual order of membership categories in a way consistent with both an early ethnomethodological research interest and recent arguments in membership categorization analysis. Early ethnomethodological studies have highlighted that we can infer and understand the membership categories of observed people about whom we have no information in advance, even without talking to them. Recent membership categorization analysts have argued the methodological importance of using video data. Given this, fictional films serve as video (...) data to advance the investigation into the visual order of membership categories since audiences do not know the fictional characters’ information in advance and cannot talk to them. We analyze how potential audiences understand fictional characters’ membership categories and how production crew members organize the visual and conversational order of membership categories. The analysis illustrates that our practical inferences of fictional characters’ membership categories are based on conversations among characters and visually available information. Such visually available information includes environments and lighting, as well as characters’ clothes, body orientations, facial expressions, and physical distance from each other. In other words, production crew members of fictional films design the visual and conversational order for remote audiences by arranging visually available information and fictional characters’ conversations. The findings provide insights into the “possible correctness” and “defeasibility” of membership categorization practices. Particularly regarding fictional characters’ membership categories, production crew members can employ the “possible correctness” and “defeasibility” of categorization practices to mislead audiences. (shrink)

When police officers interview people with intellectual disabilities who allege sexual assault and rape, they must establish rapport with the interviewee but deal with their distress in a way that does not compromise the interview’s impartiality and its acceptability in court. Inspection of 19 videotaped interviews from an English police force’s records reveals that the officers deal with expressed distress by choosing among three practices: minimal or no acknowledgement, acknowledging the expressed emotion as a matter of the complainant’s difficulty in (...) proceeding and rarely explicit reference to their emotion. We discuss these practices as ways of managing the conflicting demands of rapport and evidence-gathering. (shrink)

Patient participation is a fundamental principle in modern Western health care, but not necessarily simple to achieve. During hospital ward rounds, patient participation is further hindered by the multi-party nature of the encounter: at times, members of the medical team talk with each other rather than with the patient. This article examines patients’ opportunities to participate in ward round conversations when the patient is not the addressed recipient. The data consist of 3 hours of video-recorded ward rounds in a Finnish (...) hospital. Using conversation analysis, we study patients’ practices for getting a turn in different sequential environments. The patients monitor the ongoing conversation and exploit its sequential organisation by producing responsive turns and repair initiations, thus becoming active participants. They also produce their own initiatives, although sequential and multimodal constraints affect their possibilities for modifying the participation framework. The results of this study can be exploited to promote patient participation. (shrink)

This article addresses the epistemic domain of adult make-believe activities in innovation workshops. In particular, we demonstrate how adults initiate imaginary transformations of objects while displaying an orientation to a general order of make-believe in which everyone has equal epistemic rights, and how this can be displayed both verbally and nonverbally. This distribution of equal rights is only overridden by external or locally derived roles, and once invoked they override the general preference for epistemic symmetry, after which interlocutors orient to (...) establishing epistemic congruence, despite the obvious presence of epistemic asymmetry. (shrink)

This paper examines public meetings in the Netherlands where experts and officials interact with local residents on the human health effects of livestock farming. Using Conversation Analysis, we reveal a ‘weapon of the weak’: a practice by which the residents resist experts’ head start in information meetings. It is shown how residents draw on the given question-answer format to challenge experts and pursue an admission of, for example, methodological shortcomings. We show how the residents’ first question functions as a ‘foot-in-the-door’, (...) providing them with a strong basis for skepticism. By systematically challenging the expert responses, the residents exploit the interaction’s sequential organization, with the effect that the goal becomes them being convinced rather than being informed. Consequently, the withholding of consent becomes the residents’ ‘weapon’. Finally, we argue that in an age where expertise is increasingly contested, it is crucial to understand how, and to what end, this contestation may occur. (shrink)

This paper examines the use of “literature” in research projects in Sociology and Library & Information Science and proposes that there are some limits to the programme of interdisciplinarity. The loci of considerations are found in literature review sections of published articles. “The literature” is an arbitrary term that refers to recognized and relevant collections of work according to context. Associating aspects of disciplinary work such as concepts, methods and writings, with Wes Sharrock’s ethnomethodological notion of “ownership”, affords analysis of (...) interdisciplinary research strategies. This in turn facilitates examination of how discipline or field-specific terms are put to use. This paper suggests that the use of sociological and ethnomethodological approaches within some disciplinary and interdisciplinary studies is questionable. The equivocal nature of “literature” use arises from attempts to fit “literature” to research projects, and from misunderstanding the internal logic of research app... (shrink)

This article explores accusations as collaboratively accomplished in classroom peer interactions in the absence of a teacher. The analysis shows how the children use local classroom rules and teacher authority as resources and warrants to invoke multi-layered moral orders and identities, and hold one child accountable through accusations about their behavior. The accused children are categorized in a duplicative way with morally degrading descriptions and as out-group members. This article argues that understanding children’s accusations requires understanding of how such interactions (...) compose and reflect the school context that is co-produced through the implementation of accountable ways in which to behave. (shrink)

Based on a medical corpus, this study attempts to capture how doctors manage their emotions and construct their professional identity in treatment discussions. Using the Emotion Model and the Model of Epistemics and Deontics Gradient, I find that when their professional expertise is questioned or doubted, doctors highlight their epistemic rights and displays negative emotions; when their professional role is negated, doctors give the deontic rights to their patients and discharge negative emotions; and when their professional ethics is challenged, doctors (...) project their professional morality, reinforce their deontic rights and give vent to negative emotions. This study, by integrating the Confucian System of Moral Virtues with Emotion Model, establishes a theoretical framework for examining the association between emotion management and identity construction in Chinese medical discourse. (shrink)

Contributors to the 2016 Special Issue of Discourse Studies on the ‘Epistemics of Epistemics’ claim that studies of epistemics in interaction have lost the ‘radical’ character of groundbreaking work in ethnomethodology and conversation analysis. We suggest that the critiques and related writings are a kind of mandarin EM, lacking an adequate definition of ‘radical’, other than to invoke brief and by now familiar statements from Garfinkel and Sacks regarding the pursuit of ‘ordinary everyday activities’ and the avoidance of ‘formal analysis’. (...) Drawing on Egon Bittner’s work, we further suggest that the EoE group shares properties and problems common to social movements claiming the mantle of radicalism. Because of their particular focus on CA and Harvey Sacks’ early work, we also demonstrate that Sacks was not, as asserted, preoccupied with the singularity of occasions. Rather, from his earliest available work, Sacks pursued trans-situational aspects of sequential organization, and documented these not only through single cases but also through the comparative analysis of specimen collections. We conclude by considering how EM and CA are compatible endeavors, both in their engagement with traditional research topics – or what Garfinkel called ‘asymmetric alternates’ – and in their appreciation of generic features implicated in the assembly of social actions and social worlds. This implies a relationship of mutual interchange between EM and CA. (shrink)

This study examines an underexplored area of self-praise: parents praising their own children. An examination of a corpus of Korean telephone conversational data reveals that the act of praising one’s own child is prevalent in parent-to-parent talk despite the social and interactional constraints on behavior that might be viewed as biased or bragging. In fact, such self-praise is not always treated as interactionally problematic and is often initiated by co-participants of the talk. This conversation analytic study identifies routine features and (...) structures of this type of self-praise and shows when they emerge, how they are formulated and how they are responded to by recipients. The analysis shows what makes the self-praise possible or appropriate in interaction and highlights two common practices. In one, a praiseworthy matter about the speaker’s child is brought up by a co-participant, and the speaker takes the opportunity to praise the child. Thus, rather than directly praising the child, the speaker acts as an informant who is simply supplying more noteworthy details to add to the co-participant’s favorable account. In the other practice, a speaker conveys a praiseworthy matter as a piece of news about the child. By doing so, the speaker provides a rationale while at the same time eliciting the recipient’s uptake. The study illustrates how self-praise plays an integral role in parental communities as parents engage in sharing and celebrating children’s milestones, achievements, or growth. (shrink)