Vliyaniye kognitivnogo stilya rabotnikov na rezul'tat emotsional'nogo truda personala predpriyatiy turisticheskoy industrii [The Influence of the Employee' Cognitive Working Style on the Emotional Labor Outcomes in Tourism Firms]

Download Edit this record How to cite View on PhilPapers
Abstract
In the article the emotional labor is considered as a process that is determined by peculiarities of work in the tourist sphere. It was suggested 16 components of emotional labour on tourism and hospitality enterprises, their influence on some economic (employee welfare, productivity, employee turnover) and psychological (level of stress, degree of commitment and job satisfaction) indicators is analyzed in terms of staff’s cognitive characteristics and chosen by them emotional strategies of it behavior. The influence of the cognition of an individual on the quality of provided services was substantiated.
PhilPapers/Archive ID
KRUVKS
Revision history
Archival date: 2020-05-04
View upload history
References found in this work BETA

No references found.

Add more references

Citations of this work BETA

No citations found.

Add more citations

Added to PP index
2020-05-04

Total views
13 ( #50,629 of 50,504 )

Recent downloads (6 months)
13 ( #36,028 of 50,504 )

How can I increase my downloads?

Downloads since first upload
This graph includes both downloads from PhilArchive and clicks to external links.