In Cybernetics (1961 Edition), Professor Norbert Wiener noted that “The role of information and the technique of measuring and transmitting information constitute a whole discipline for the engineer, for the neuroscientist, for the psychologist, and for the sociologist”. Sociology aside, the neuroscientists and the psychologists inferred “information transmitted” using the discrete summations from Shannon Information Theory. The present author has since scrutinized the psychologists’ approach in depth, and found it wrong. The neuroscientists’ approach is highly related, but remains unexamined. Neuroscientists (...) quantified “the ability of [physiological sensory] receptors (or other signal-processing elements) to transmit information about stimulus parameters”. Such parameters could vary along a single continuum (e.g., intensity), or along multiple dimensions that altogether provide a Gestalt – such as a face. Here, unprecedented scrutiny is given to how 23 neuroscience papers computed “information transmitted” in terms of stimulus parameters and the evoked neuronal spikes. The computations relied upon Shannon’s “confusion matrix”, which quantifies the fidelity of a “general communication system”. Shannon’s matrix is square, with the same labels for columns and for rows. Nonetheless, neuroscientists labelled the columns by “stimulus category” and the rows by “spike-count category”. The resulting “information transmitted” is spurious, unless the evoked spike-counts are worked backwards to infer the hypothetical evoking stimuli. The latter task is probabilistic and, regardless, requires that the confusion matrix be square. Was it? For these 23 significant papers, the answer is No. (shrink)

This paper concerns the Black Box. It is not the engineer’s black box that can be opened to reveal its mechanism, but rather one whose operations are inferred through input from (and output to) a companion observer. We are observers ourselves, and we attempt to understand minds through interactions with their host organisms. To this end, Ranulph Glanville followed W. Ross Ashby in elaborating the Black Box. The Black Box and its observer together form a system having different properties than (...) either component alone, making it a greater Black Box to any further-external observer. How far into this greater box can a further-external observer probe? The answer is crucial to understanding Black Boxes, and so an answer is offered here. It employs von Foerster’s machines, abstract entities having mechano-electrical bases, just like putative Black Boxes. Von Foerster follows Turing, Ashby, E. F. Moore, and G. H. Mealy in recognizing archetype machines that he calls trivial (predictable) and non-trivial (non-predictable). It is argued here that non-trivial machines are the only true Black Boxes. But non-trivial machines can be concatenated from trivial machines. Hence, the utter core of any greater Black Box (a non-trivial machine) may involve two (or more) White Boxes (trivial machines). This is how an unpredictable thing emerges from predictable parts. Interactions of White Boxes—of trivial machines—may be the ultimate source of the mind. Keywords: . (shrink)

This paper reveals errors within Norwich et al.’s Entropy Theory of Perception, errors that have broad implications for our understanding of perception. What Norwich and coauthors dubbed their “informational theory of neural coding” is based on cybernetics, that is, control and communication in man and machine. The Entropy Theory uses information theory to interpret human performance in absolute judgments. There, the continuum of the intensity of a sensory stimulus is cut into categories and the subject is shown exemplar stimuli of (...) each category. The subject must then identify individual exemplars by category. The identifications are recorded in the Garner-Hake version of the Shannon “confusion matrix”. The matrix yields “H”, the entropy (degree of uncertainty) about what stimulus was presented. Hypothetically, uncertainty drops as a stimulus lengthens, i.e. a plot of H vs. stimulus duration should fall monotonically. Such “adaptation” is known for both sensation and firing rate. Hence, because “the physiological adaptation curve has the same general shape as the psychophysical adaptation curve”, Norwich et al. assumed that both have the same time course; sensation and firing rate were thus both declared proportional to H. However, a closer look reveals insurmountable contradictions. First, the peripheral neuron hypothetically cannot fire in response to a stimulus of a given intensity until after somehow computing H from its responses to stimuli of various intensities. Thus no sensation occurs until firing rate adapts, i.e. attains its spontaneous rate. But hypothetically, once adaptation is complete, certainty is reached and perception ends. Altogether, then, perception cannot occur until perception is over. Secondly, sensations, firing rates, and H’s are empirically not synchronous, contrary to assumption. In sum, the core concept of the cybernetics-based Entropy Theory of Perception, that is, that uncertainty reduction is the basis for perception, is irrational. (shrink)

Traditionally, social entities (i.e., social properties, facts, kinds, groups, institutions, and structures) have not fallen within the purview of mainstream metaphysics. In this chapter, we consider whether the exclusion of social entities from mainstream metaphysics is philosophically warranted or if it instead rests on historical accident or bias. We examine three ways one might attempt to justify excluding social metaphysics from the domain of metaphysical inquiry and argue that each fails. Thus, we conclude that social entities are not justifiably excluded (...) from metaphysical inquiry. Finally, we ask how focusing on social entities could change the character of metaphysical inquiry. We suggest that starting from examples of social entities might lead metaphysicians to rethink the assumption that describing reality in terms of intrinsic, independent, and individualistic features is preferable to describing it in terms of relational, dependent, and non-individualistic features. (shrink)

Readers assume that commonplace properties of the real world also hold in realistic fiction. They believe, for example, that the usual physical laws continue to apply. But controversy exists in theories of fiction about whether real individuals exist in the story’s world. Does Queen Victoria exist in the world of Jane Eyre, even though Victoria is not mentioned in it? The experiments we report here find that when participants are prompted to consider the world of a fictional individual (“Consider the (...) world of Jane Eyre…”), they are willing to say that a real individual (e.g., Queen Victoria) can exist in the same world. But when participants are prompted to consider the world of a real individual, they are less willing to say that a fictional individual can exist in that world. The asymmetry occurs when we ask participants both if a real person is in the character’s world and if the person would appear there. However, the effect is subject to spatial and temporal constraints. When the person and the character share spatial and temporal settings, interchange is more likely to occur. These results shed light on the author’s implicit contract with the reader, which can license the reader to augment a fictional world with features that the author only implicates as part of the work’s background. (shrink)

Reasoning es una obra monumental de más de mil páginas editada en estrecha colaboración por el filósofo Jonathan E. Adler y el psicólogo Lance J. Rips para esclarecer el intrincado campo de investigación relacionado con los fundamentos de la inferencia y, en general, del razonamiento humano. En la actualidad, en pocos casos va unido el trabajo de compilar y editar textos científicos con el afán enciclopédico: un proyecto editorial que sobrepasa con razón los objetivos de la mayor parte de (...) los libros editados para la recopilación de artículos en torno a un mismo tema de investigación. Reasoning supone un empeño de características enciclopédicas: ha conseguido convertirse en una referencia obligada desde que saliera a la luz en 2008 para ofrecer al lector especialista artículos científicos de las más reputadas y consolidadas voces en aquellos campos de conocimiento presentes ya en los proyectos enciclopédicos europeos del siglo de las luces, a saber: el significado del racionalismo, los límites imputables a la naturaleza del conocimiento humano, las paradojas presentes en la inducción, etc. (shrink)

È una credenza diffusa che i marchi di origine (DOCG, DOC, DOP, IGT, IGP e PAT, rispettivamente: di origine controllata e garantita; di origine controllata; di origine protetta; indicazione geografica tipica; indicazione geografica protetta; prodotti agroalimentari tradizionali) siano di grande utilità sia per i consumatori che per i produttori: certificando l’origine e il metodo di produzione di un prodotto, essi ne garantiscono una certa qualità di fronte al consumatore. Ma è proprio così? Che cosa giustifica l’introduzione di un marchio di (...) origine? Quanto sostengo qui di seguito è che, sebbene non credo si possa negare che i marchi di origine segnalino anche una certa qualità di un prodotto, forse non sono il modo migliore per farlo. Di fatto, per il consumatore, i marchi non garantiscono niente che vada oltre alla qualità richiesta affinché la certificazione venga rilasciata; ma, al contempo, in quanto forme di protezionismo, favoriscono certi produttori, prevenendo l’utilizzo della denominazione a chi offre un prodotto di qualità analoga o superiore, ma provienente da una zona priva di tradizioni. In altre parole: se vi sono prodotti equiparabili per qualità e gusto ad un dato prodotto di origine, e possibilmente più economicamente vantaggiosi, il consumatore non avrà modo di accorgersene dalla sola nomenclatura. Quindi: i marchi di origine sono (talvolta) un ostacolo all’acquisto e al godimento dei prodotti migliori al miglior prezzo. Talvolta: questo deve essere ben sottolineato, poiché in certi casi (per esempio quello dei PAT) il prodotto certificato dal marchio ha un mercato talmente di nicchia da costituire un tuttuno tra qualità e origine. (Si potrebbe aggiungere che le certificazioni dei marchi non sono sempre ottenute attraverso procedure affidabili. Non insisterò oltre su questo punto, per il quale si rimanda a: Paolo Conti, La leggenda del buon cibo italiano e altri miti alimentari contemporanei, Fazi Editore, 2006; Peter Singer e Jim Mason: The Way We Eat.. (shrink)

It is always difficult to disentangle oneself from the changes in epoch-making cultural events that have taken place over several centuries. Freemasonry is an emblematic case. It was born around the seventeenth century and still exists in the twenty-first. The changes within it have been innumerable, showing that it is not a coherent and constant phenomenon in its evolution. There have been Masonic authors, of relevant presence in Western culture, who have nailed the fundamental principles of Masonic thought, of its (...) "doing" and of its "being": Gotthold Ephraim Lessing (1729 - 1781) and Johann Gottfried von Herder (1744 - 1803). Francesco Angioni explores the sometimes abyssal differences between a way of "thinking" about the Freemasonry of the two Authors and that of today. It is the critical research of understanding the differences between a Masonic thought built on solid foundations and the construction of multiple walls of composite architecture that is not characterized by a coherent project. ============== È sempre difficile districarsi tra i cambiamenti di eventi culturali epocali che si sono svolti nel corso di più secoli. La Massoneria è un caso emblematico. Essa nasce intorno al XVII secolo ed esiste ancora nel XXI. I cambiamenti al suo interno sono stati innumerevoli, palesando che non è un fenomeno coerente e costante nel suo evolversi. Ci sono stati Autori massonici, di rilevante presenza nella cultura occidentale, che hanno inchiodato i principi fondamentali del pensiero massonico, del suo "fare" e del suo "essere": Gotthold Ephraim Lessing (1729 – 1781) e Johann Gottfried von Herder (1744 – 1803). Francesco Angioni esplora le differenze talora abissali tra un modo di "pensare" la Massoneria dei due Autori e quello di oggi. È la ricerca critica di comprensione delle diversità tra un pensiero massonico edificato su solide fondamenta e la costruzione di molteplici mura di composita architettura che non si caratterizza per un progetto coerente. (shrink)

Goethe, an important figure in 18th century German Freemasonry, developed a Masonic thought based on the assumptions of hermetic esotericism that influenced much of his poetic and scientific production. ===================Goethe importante figura della massoneria tedesca del XVIII secolo sviluppa un pensiero massonico fondato sui presupposti dell'esoterismo ermetico che influì su molta della sua produzione poetica e scientifica.

Desde os anos 90, a corporeidade vem ocupando um papel cada vez mais central nas explicações das ciências cognitivas. Com isso, surgiram críticas contundentes, tanto do ponto de vista empírico quanto conceitual, à suposição de que a representação é a marca do mental. Apesar disso, cientistas cognitivos parecem relutar em desfazer- se do vocabulário representacionalista. Este artigo tenta lançar luz sobre a questão do suposto representacionalismo de um dos principais paradigmas das ciências cognitivas, o Processamento Preditivo, revisando argumentos pela interpretação (...) não- representacionalista de alguns de seus pontos, assim resgatando a ideia avançada pelas teorias da cognição corporificada segundo a qual a atividade exploratória de um organismo em seu ambiente não exige a geração de modelos representacionais acerca do ambiente. (shrink)

Intuitively, it seems that certain basic desires, or urges, are rationally impotent, i.e., that they provide no reasons for action (a famous example is Warren Quinn's story of a man who has a brute urge to turn on every radio he sees). This intuition seems to conflict with the internalist, or Humean subjectivist, claim that our desires give us reasons. But Harry Frankfurt's well-known subjectivist account, with its distinction between first- order and higher-order desires and its concepts of identification and (...) commitment, may be able to accommodate this intuition. Regan Lance Reitsma has argued that to do so, it needs to be supplemented with a concept of "personal ideals", which demand that we give no normative weight to certain inclinations. I argue that Reitsma's account depends on the unexplained assumption that some kinds of desire have special standing, and thus cannot improve on the explanation of the rational impotence of urges already available to Frankfurt. (shrink)

In Germany, between the last decades of the 18th and the first decades of the 19th centuries, four fundamental figures of German and European culture emerged: Lessing the great playwright, Herder the promoter of the epistemological foundations of modern linguistics and of the emerging historical-social sciences, Goethe the supreme poet and novelist, and Fichte the eminent philosopher. They were all Freemasons and basic authors of Masonic thought. The most significant works of these authors have been chosen, which summarize the interpretative (...) modalities of the complex Masonic reality of the 18th century. The book analyses Lessing's five Dialogues for Freemasons, highlighting his austere vision in the search for the essence of Freemasonry. Of Herder's two Masonic Dialogues, the connotation in the sense of Humanity of a Freemasonry that leaves the Enlightenment to set out towards new goals of pure and spiritual thought is noted. Among Goethe's poetic works, two in particular highlight the depth of a Masonic thought pervaded by a sophisticated and modern hermeticism. Fichte's Lessons on Freemasonry are framed in his complex philosophical thought and in his complicated experience of Masonic life. ========== Nella Germania tra gli ultimi decenni del XVIII e i primi del XIX secolo emergono quattro figure fondamentali della cultura tedesca ed europea: Lessing il grande drammaturgo, Herder promotore delle basi epistemologiche della moderna linguistica e delle nascenti scienze storico-sociali, Goethe il sommo poeta e romanziere, Fichte l’eminente filosofo. Erano tutti Massoni e autori basilari del pensiero massonico. Di questi Autori sono state scelte le opere più significative che sintetizzano le modalità interpretative della complessa realtà massonica del ‘700. Nel libro si analizzano i cinque Dialoghi per Massoni di Lessing evidenziando la sua visione austera nella ricerca dell’essenza della Massoneria. Dei due Dialoghi massonici di Herder è rilevata la connotazione nel senso dell’Humanität di una Massoneria che esce dall’Illuminismo per avviarsi a nuove mete di pensiero puro e spirituale. Tra le opere poetiche di Goethe due in particolare evidenziano la profondità di un pensiero massonico pervaso di un sofisticato e moderno ermetismo. Le Lezioni sulla Massoneria di Fichte sono inquadrate nel suo complesso pensiero filosofico e nella sua complicata esperienza di vita massonica. (shrink)

When we look around us, some things look “alive,” others do not. What is it to “look alive”—to perceive animacy? Empirical work supports the view that animacy is genuinely perceptual. We should construe perception of animacy as perception of agents and behavior. This proposal explains how static and dynamic animacy cues relate, and explains how animacy perception relates to social cognition more broadly. Animacy perception draws attention to objects that are apt to be well‐understood folk psychologically, enabling us to marshal (...) our folk psychological resources efficiently. (shrink)

Recent research on the metaethical beliefs of ordinary people appears to show that they are metaethical pluralists that adopt different metaethical standards for different moral judgments. Yet the methods used to evaluate folk metaethical belief rely on the assumption that participants interpret what they are asked in metaethical terms. We argue that most participants do not interpret questions designed to elicit metaethical beliefs in metaethical terms, or at least not in the way researchers intend. As a result, existing methods are (...) not reliable measures of metaethical belief. We end by discussing the implications of our account for the philosophical and practical implications of research on the psychology of metaethics. (shrink)

What’s the difference between those psychological posits that are ‘me” and those that are not? Distinguishing between these psychological kinds is important in many domains, but an account of what the distinction consists in is challenging. I argue for Psychological Constructionism: those psychological posits that correspond to the kinds within folk psychology are personal, and those that don’t, aren’t. I suggest that only constructionism can answer a fundamental challenge in characterizing the personal level – the plurality problem. The things that (...) plausibly qualify as personal are motley. Other attempts at accounting for the personal level either cannot accommodate this plurality, or cannot explain what unifies the personal. Given arguments others have given for a pluralistic conception of folk psychology, constructionism explains and predicts this plurality in a systematic and unified way, thereby solving the plurality problem. (shrink)

This paper is based on the premise that public officials in developing countries lack the necessary skills to implement Knowledge Management (KM) successfully, so a framework is required to facilitate this process. South Africa is the case study. It is therefore necessary to develop a Knowledge Management Implementation Framework (KMIF). Consequently, one of the objectives of this paper is to validate this need and then outline a KMIF that can help government departments in developing countries implement KM and foster a (...) KM culture. A mixed methodology approach was used, combining qualitative and quantitative data collection. Based on the Taro Yamane formula, 139 people were selected from a target population of 221 officials involved in KM in the South African government. DATAtab, a web-based statistics application, was used to analyze the responses. A comprehensive review of several secondary literature sources was carried out. For the literature review, relevant peer-reviewed articles were downloaded from Google Scholar, ResearchGate, Scopus, and Phil Papers. The study posits that officials charged with KM implementation in the South African government lack the necessary implementation skillset, that a need for a KMIF exists, and subsequently outlines a three-stage KMIF to facilitate their efforts. This study recommends that the proposed three-stage KMIF be adopted since it will provide the government (i) a simplified and structured way of realizing KM; (ii) it will be an effective tool that officials can use to guide them on how to implement KM, and (iii) it will cultivate a KM culture within the government. Even though the study is original to the South African government, the findings, however, may be applied to other emerging governments in Africa and beyond. Despite its theoretical nature, the paper lacks empirical validation, leaving it open to further investigation. (shrink)

In 1947, Hardy, Wolff, and Goodell achieved a psychophysics milestone: they built a putative sensation-growth scale, for skin pain, from pain-difference limens. Limens were found using the “dolorimeter”, a device first made by Hardy & co. to evoke pain for pain-threshold measurements. Scant years later, though, H.K. Beecher (MD) discredited the pain scale – according to Paterson (2019), citing the historian Tousignant. Yet Hardy & co. receive approval in the literature. Intrigued, we scrutinized their methods, then Beecher’s critiques, and Tousignant’s (...) history of threshold dolorimetry. Beecher decried dolorimetry as irrelevant, favoring clinical trials of pain relief. But he failed to discredit dolorimetry. (shrink)

Along with fresh interpretations of Plato, this book proposes a radically new approach to reading him, one that can teach us about protreptic, as it is called, by reimagining the ways in which Socrates engages in it. Protreptic, as it is conceived in the book, is an attempt to bring about a fundamental change of heart in people so that they want truth more than anything else. In taking the approach developed in this book, one doesn't try to get Plato (...) right but simply uses his dialogues as a theoretical tool for gaining insight into protreptic. The book argues that by analyzing Socrates' behavior in the right way, one can better understand how to foster thoughtfulness nowadays, and there is a need to foster it, in part since the health of democracy is at stake. (shrink)

An ongoing mystery in sensory science is how sensation magnitude F(I), such as loudness, increases with increasing stimulus intensity I. No credible, direct experimental measures exist. Nonetheless, F(I) can be inferred algebraically. Differences in sensation have empirical (but non-quantifiable) minimum sizes called just-noticeable sensation differences, ∆F, which correspond to empirically-measurable just-noticeable intensity differences, ∆I. The ∆Is presumably cumulate from an empirical stimulus-detection threshold I_th up to the intensity of interest, I. Likewise, corresponding ∆Fs cumulate from the sensation at the stimulus-detection (...) threshold, F(I_th ), up to F(I). Regarding the ∆Is, however, it is unlikely that all of them will be known experimentally; the procedures are too lengthy. The customary approach, then, is to find ∆I at a few widely-spaced intensities, and then use those ∆Is to interpolate all ∆Is using some smooth continuous function. The most popular of those functions is Weber’s Law, ∆I⁄I=K. But that is often not even a credible approximation to the data. However, there are other equations for ∆I⁄I. Any such equation for ∆I⁄I can be combined with any equation for ∆F, through calculus, to altogether obtain F(I). Here, two assumptions for ∆F are considered: ∆F=B (Fechner’s Law) and (∆F⁄F)=g (Ekman’s Law). The respective integrals involve lower bounds I_th and F(I_th ). This stands in broad contrast to the literature, which heavily favors non-bounded integrals. We, hence, obtain 24 new, alternative equations for sensation magnitude F(I) (12 equations for (∆I⁄I) × 2 equations for ∆F). (shrink)

A major question in sensory science is how a sensation of magnitude F (such as loudness) depends upon a sensory stimulus of physical intensity I (such as a sound-pressure-wave of root-mean-square sound-pressure-level). An empirical just-noticeable sensation difference (∆F)_j at F_j specifies a just-noticeable intensity difference (∆I)_j at I_j. Classically, intensity differences accumulate from a stimulus-detection threshold I_th up to a desired intensity I. The corresponding sensation differences likewise accumulate up to F(I) from F(I_th ), the non-zero sensation (as suggested by (...) hearing studies) at I_th. Consequently, sensation growth F(I) can be obtained through classic Fechnerian integration, in which some empirically-based relation for the Weber Fraction, ∆I⁄I, is combined with either Fechner’s Law ∆F=B or Ekman’s Law (∆F⁄F)=g. The number of steps in I is equated to the number of steps in F; an infinite series ensues, whose higher-order terms are traditionally ignored (Fechnerian integration). But also, remarkably, so are the integration bounds I_th and F(I_th ). Here, we depart from orthodoxy by including those bounds. Bounded Fechnerian integration is first used to derive hypothetical sensation-growth equations for which the differential ∆F(I)=F(I+∆I)-F(I) does indeed return either Fechner’s Law or Ekman’s Law respectively. One relation emerges: linear growth of sensation F with intensity I. Subsequently, 24 sensation-growth equations F(I) that the author had derived using bounded Fechnerian integration (12 equations for the Weber Fraction (∆I⁄I), each combined with either Fechner’s Law or with Ekman’s Law) are scrutinized for whether their differentials F(I+∆I)-F(I) return the respective Fechner’s Law or Ekman’s Law, particularly in the previously-unexamined limits (∆I⁄I)≪1 and (∆I⁄I)→0. Classic claims made by Luce and Edwards (1958) are then examined, viz., that three popular forms of the Weber Fraction, when combined with Fechner’s Law, produce sensation-magnitude equations that subsequently return the selfsame Fechner’s Law. When sensation-growth equations are derived here using bounded Fechnerian integration, Luce and Edwards (1958) prove to be wrong. (shrink)

Information flow in a system is a core cybernetics concept. It has been used frequently in Sensory Psychology since 1951. There, Shannon Information Theory was used to calculate "information transmitted" in "absolute identification" experiments involving human subjects. Originally, in Shannon's "system", any symbol received ("outcome") is among the symbols sent ("events"). Not all symbols are received as transmitted, hence an indirect noise measure is calculated, "information transmitted", which requires knowing the confusion matrix, its columns labeled by "event" and its rows (...) labeled by "outcome". Each matrix entry is dependent upon the frequency with which a particular outcome corresponds to a particular event. However, for the sensory psychologist, stimulus intensities are "events"; the experimenter partitions the intensity continuum into ranges called "stimulus categories" and "response categories", such that each confusion-matrix entry represents the frequency with which a stimulus from a stimulus category falls within a particular response category. Of course, a stimulus evokes a sensation, and the subject's immediate memory of it is compared to the memories of sensations learned during practice, to make a categorization. Categorizing thus introduces "false noise", which is only removed if categorizations can be converted back to their hypothetical evoking stimuli. But sensations and categorizations are both statistically distributed, and the stimulus that corresponds to a given mean categorization cannot be known from only the latter; the relation of intensity to mean sensation, and of mean sensation to mean categorization, are needed. Neither, however, are presently knowable. This is a quandary, which arose because sensory psychologists ignored an ubiquitous component of Shannon's "system", the uninvolved observer, who calculates "information transmitted". Human sensory systems, however, are within de facto observers, making "false noise" inevitable. (shrink)

How do we know about other minds on the basis of perception? The two most common answers to this question are that we literally perceive others’ mental states, or that we infer their mental states on the basis of perceiving something else. In this paper, I argue for a different answer. On my view, we don’t perceive mental states, and yet perceptual experiences often immediately justify mental state attributions. In a slogan: other minds are neither seen nor inferred. I argue (...) that this view offers the best explanation of our deeply equivocal intuitions about perception-based mental state attributions, and also holds substantial interest for the epistemology of perception more generally. (shrink)

People are manifestly polarized. On many topics, extreme perspectives are much easier to find than ‘reasonable’, ‘moderate’ perspectives. A natural reaction to this situation is that something epistemically irrational is afoot. Here, I question this natural reaction. I argue that often polarization is epistemically innocuous. In particular, I argue that certain mechanisms that underlie polarization are rational, and polarized beliefs are often fully justified. Additionally, even reflective subjects, who recognize themselves as in a polarized or polarizing situation shouldn’t necessarily reduce (...) confidence in the relevant beliefs. Finally, I draw attention to some often overlooked epistemic _benefits_ associated with polarization. A fuller understanding of the epistemology of polarization requires incorporating both the potential costs and the potential benefits, and being more precise about exactly what is—and is not—epistemically objectionable in these situations. (shrink)

Despite contemporary moral philosophers' renewed attention to the moral significance of emotions, the attitudinal repertoire with which they equip the mature moral agent remains stunted. One attitude moral philosophers neglect (if not disown) is contempt. While acknowledging the nastiness of contempt, I here correct the neglect by providing an account of the moral psychology of contempt. In the process, I defend the moral propriety of certain tokens of properly person-focused contempt against some prominent objections -- among them, objections stemming from (...) Kantian worries that contempt is incompatible with the respect we owe to persons as such. (shrink)

What is common to all instances of friendship? Given their seemingly heterogeneous character, Phelan (2019. “Rethinking Friendship.” Inquiry) suggests that friendships are relationships that result from collaborative norm-manipulation. In this paper, I suggest that this proposal fails to account for all friendships without relying on the notion of some kind of care.

This paper analyses the relationship between Public Administration, Knowledge Management and Service Delivery and to understand if improved Knowledge Management in the South African Government can improve public sector service delivery. This paper is a systematic analysis of 150 secondary literature sources. Even though not all the secondary literature sources analysed are used or cited in the paper, they nonetheless contributed to the identification of several key issues. The main finding of this paper is that improved Knowledge Management in the (...) South African Government would ultimately result in improved public sector service delivery. There is a dearth of empirical research on Knowledge Management in the South African Government, including whether the public sector's adoption of private-sector methods to better itself is effective. From a Public Administration standpoint, none of the literature analysed explains how to successfully integrate Knowledge Management in the "South African Government to improve service delivery." More research on this subject is necessary. Especially, to determine the impact of Knowledge Management on investor confidence, and the inflow of Foreign Direct Investment. The research will benefit governments of developing countries, particularly South Africa, Public Administration scholars, and Knowledge Management professionals. (shrink)

Quilty-Dunn et al. argue that deep convolutional neural networks (DCNNs) optimized for image classification exemplify structural disanalogies to human vision. A different kind of artificial vision – found in reinforcement-learning agents navigating artificial three-dimensional environments – can be expected to be more human-like. Recent work suggests that language-like representations substantially improves these agents’ performance, lending some indirect support to the language-of-thought hypothesis (LoTH).

I expand on and defend a particular account of silencing that has been identified by Mary Kate McGowan. She suggests that one sort of silencing occurs when men do not think that women have the authority to refuse. I develop this proposal, arguing that it is usefully distinct from other forms of silencing, which attribute a radical misunderstanding to the perpetrator. Authority silencing, by contrast, allows that the perpetrator understands that the woman is trying to refuse. I examine the nature (...) of authority, and of refusal, and argue that a normatively binding refusal requires authority, the normative capacity to make a determination that has a ‘because I said so’ structure. Women’s authority in this sense is fragile. Authority to refuse sexual advances can be lost through women’s attire, how much they have had to drink, location, or their profession. This account makes sense of the way that perpetrators both do and do not understand sexual refusal, and explains how they are blameworthy despite their misunderstanding. (shrink)

Purpose – Neuroscientists act as proxies for implied anthropomorphic signal- processing beings within the brain, Homunculi. The latter examine the arriving neuronal spike-trains to infer internal and external states. But a Homunculus needs a brain of its own, to coordinate its capabilities – a brain that necessarily contains a Homunculus and so on indefinitely. Such infinity is impossible – and in well-cited papers, Attneave and later Dennett claim to eliminate it. How do their approaches differ and do they (in fact) (...) obviate the Homunculi? Design/methodology/approach – The Attneave and Dennett approaches are carefully scrutinized. To Attneave, Homunculi are effectively “decision-making” neurons that control behaviors. Attneave presumes that Homunculi, when successively nested, become successively “stupider”, limiting their numbers by diminishing their responsibilities. Dennett likewise postulates neuronal Homunculi that become “stupider” – but brain-wards, where greater sophistication might have been expected. Findings – Attneave’s argument is Reductionist and it simply assumes-away the Homuncular infinity. Dennett’s scheme, which evidently derives from Attneave’s, ultimately involves the same mistakes. Attneave and Dennett fail, because they attempt to reduce intentionality to non-intentionality. Research limitations/implications – Homunculus has been successively recognized over the centuries by philosophers, psychologists and (some) neuroscientists as a crucial conundrum of cognitive science. It still is. Practical implications – Cognitive-science researchers need to recognize that Reductionist explanations of cognition may actually devolve to Homunculi, rather than eliminating them. Originality/value – Two notable Reductionist arguments against the infinity of Homunculi are proven wrong. In their place, a non-Reductionist treatment of the mind, “Emergence”, is discussed as a means of rendering Homunculi irrelevant. (shrink)

In this article, I discuss what motivated reasoning research tells us about the prospects for deliberative democracy. In section I, I introduce the results of several political psychology studies examining the problematic affective and cognitive processing of political information by individuals in nondeliberative, experimental environments. This is useful because these studies are often neglected in political philosophy literature. Section II has three stages. First, I sketch how the study results from section I question the practical viability of deliberative democracy. Second, (...) I briefly present the results of three empirical studies of political deliberation that can be interpreted to counter the findings of the studies in section I. Third, I show why this is a misinterpretation and that the study results from section I mean that it is implausible that sites of political deliberation would naturally emerge from the wide public sphere and coalesce into institutionalized forms of the practice such that deliberative democracy can satisfy its raison d’être. Finally, in section III, I conclude that viable conceptions of deliberative democracy should be limited to narrower aims. (shrink)

This paper analyzes the proposed use of combinatorial derivatives markets for event prediction, especially for catastrophic events such as terrorism, war, or political assasination. Following a presentation of the philosophical principles underlying these politico-economic tools, I examine case studies (U.S. DoD proposals) that evaluate their advantages and disadvantages in terms of both efficacy and moral considerations. I conclude that these markets are both fatally flawed due to internal conceptual contradictions and morally problematic.

Philosophers writing on moral responsibility inherit from P.F. Strawson a particular problem space. On one side, it is shaped by consequentialist accounts of moral criticism on which blame is justified, if at all, by its efficacy in influencing future behavior in socially desirable ways. It is by now a common criticism of such views that they suffer a "wrong kind of reason" problem. When blame is warranted in the proper way, it is natural to suppose this is because the target (...) deserves blame – thus opposing to consequentialist views of blame desert-based views. The latter, however, raise worries that blame is a form of retributive sanction whose justificatory burdens cannot be met. I evaluate T.M. Scanlon's recent attempt to maneuver this space. In doing so, I argue that although Scanlon’s relationship-impairment model of blame has clear advantages over consequentialist and desert-based alternatives, it fails: (1) to adequately appreciate the significance of person-focused emotional attitudes in constituting persons as agents subject to a nexus of normative expectations and demands, and (2) to recognize that a victim may owe nearly nothing *to* a blameworthy agent while nonetheless retaining unconditional moral obligations to act in certain ways (and forego acting in other ways) toward him. (shrink)

This article examines public administration from 1890 to 2023 to see how it evolved and influenced practice and if good governance is a crucial component in this transformation. This paper presents an in-depth review of several different pieces of secondary literature sources. This paper produced several key findings. The most important finding of this literature study is that, between 1890 and 1980, the Public Administration transitioned from "Traditional Public Administration" to "New Public Management" due to the growing need for good (...) governance. The year 2000 saw the birth of a novel idea in public administration known as "New Public Governance," which has persisted in practice ever since. This paper will be useful to Public Administration practitioners worldwide. There has been little empirical research into how the evolution of Public Administration encourages governments to act more like private corporations. Consequently, more research on this subject is encouraged. (shrink)

Although Knowledge Management was introduced as a Key Performance Indicator (KPI) for all senior management in South Africa 15 years ago, its implementation has been slow and inconsistent. This paper aimed to identify the factors that contribute to or deter the implementation of Knowledge Management in the South African government. The issue was explored through a review of literature on Knowledge Management, as well as results of an interview and questionnaire completed by government officials doing Knowledge Management practitioner work in (...) the South African government. The quantitative data was analysed using DATAtab. The findings identified two key factors that deter the implementation of Knowledge Management in the South African government: most departments in the South African government do not value Knowledge Management, and public officials responsible for implementing Knowledge Management in their departments lack implementation skills. A lack of research on Knowledge Management in developmental governments exists. More research on this subject is necessary. The research will benefit Knowledge Management and Public Administration practitioners alike. (shrink)

In 1948, Claude Shannon introduced his version of a concept that was core to Norbert Wiener's cybernetics, namely, information theory. Shannon's formalisms include a physical framework, namely a general communication system having six unique elements. Under this framework, Shannon information theory offers two particularly useful statistics, channel capacity and information transmitted. Remarkably, hundreds of neuroscience laboratories subsequently reported such numbers. But how (and why) did neuroscientists adapt a communications-engineering framework? Surprisingly, the literature offers no clear answers. To therefore first answer (...) "how", 115 authoritative peer-reviewed papers, proceedings, books and book chapters were scrutinized for neuroscientists' characterizations of the elements of Shannon's general communication system. Evidently, many neuroscientists attempted no identification of the system's elements. Others identified only a few of Shannon's system's elements. Indeed, the available neuroscience interpretations show a stunning incoherence, both within and across studies. The interpretational gamut implies hundreds, perhaps thousands, of different possible neuronal versions of Shannon's general communication system. The obvious lack of a definitive, credible interpretation makes neuroscience calculations of channel capacity and information transmitted meaningless. To now answer why Shannon's system was ever adapted for neuroscience, three common features of the neuroscience literature were examined: ignorance of the role of the observer, the presumption of "decoding" of neuronal voltage-spike trains, and the pursuit of ingrained analogies such as information, computation, and machine. Each of these factors facilitated a plethora of interpretations of Shannon's system elements. Finally, let us not ignore the impact of these "informational misadventures" on society at large. It is the same impact as scientific fraud. (shrink)

In general, visual experiences represent determinately. And visual experiences, generally, represent properties of distal objects like their colour, shape, and size, but they do not, generally, represent properties of proximal states like that of incoming light or the retina. By making perceptual constancies central to perceptual representation, Peter Schulte extends Karen Neander’s Causal-Informational Teleosemantic theory in order to accommodate these facts. However, by appealing to the psychophysics and chemistry of how light-related properties interact to produce stimulation to the visual system (...) and how the visual system processes such input to produce experiences, I argue that Schulte’s theory fails to accommodate the facts of distality and determinacy. (shrink)

When central authority fails in socially crucial tasks, mutual aid, solidarity, and grassroots organization frequently arise as people take up slack on the basis of informal networks and civil society organizations. We can learn something important about the possibility of horizontal organization by studying such experiments. In this paper we focus on the rationality, care, and effectiveness of grassroots measures to respond to the pandemic and show how they illustrate core elements of anarchist thought. We do not argue for the (...) correctness of any version of anarchist politics, nor claim that the bulk of this grassroots work was done with anarchist ideas explicitly in mind. Nonetheless, the current pandemic, like many social crises before it, serves as a sort experiment in political implementation. -/- Two things have been striking in the US response to the COVID-19 pandemic: the chaos, incompetence, irrationality, and often cruel misguidedness of the centralized government response; and the rationality, care, and effectiveness of grassroots measures in many parts of the country. In this paper we focus on the latter—especially the case of Washington, DC—to illustrate core features of anarchist politics. We do not argue for the correctness of any version of anarchist politics here, but merely illustrate guiding ideas that have been a part of anarchist theory and practice for well over a century. We also do not claim that the bulk of this grassroots work was done with anarchist ideas in mind, or explicitly out of a commitment to anarchist politics. Some was, and some arises out of related ideological commitments, but most simply functions out of no more than a desire to support one another. -/- The current pandemic, like many social crises before it, rather than providing a stand-alone argument or functioning as an implementation of any political theory, serves as a sort of laboratory experiment. When central authority fails in socially crucial tasks, mutual aid, solidarity, and grassroots organization frequently arise as people take up slack on the basis of informal networks and civil society organizations. We can learn something important about the possibility of horizontal organization by studying such experiments, including how it arises through spontaneous action. If political thought is best illustrated through its implementation in practice, the functioning of grassroots individuals and organizations in a time of crisis is one way to understand the political mechanisms core to anarchist thought. (shrink)

AI is increasingly becoming based upon Internet-dependent systems to handle the massive amounts of data it requires to function effectively regardless of the availability of stable Internet connectivity in every affected community. As such, sustainable development (SD) for rural and mountain communities will require more than just equitable access to broadband Internet connection. It must also include a thorough means whereby to ensure that affected communities gain the education and tools necessary to engage inclusively with new technological advances, whether they (...) be focused on machine learning algorithms or community infrastructure, as they will be increasingly dependent upon the automational capabilities of AI. In this essay, an exploration will be conducted into the means whereby student-engaged learning (SEL) can effectively be utilized to provide targeted, inclusive education to rural and mountain communities regarding the implications of AI for SD. (shrink)

Purpose – The purpose of this paper is to ask whether a first-order-cybernetics concept, Shannon’s Information Theory, actually allows a far-reaching mathematics of perception allegedly derived from it, Norwich et al.’s “Entropy Theory of Perception”. Design/methodology/approach – All of The Entropy Theory, 35 years of publications, was scrutinized for its characterization of what underlies Shannon Information Theory: Shannon’s “general communication system”. There, “events” are passed by a “source” to a “transmitter”, thence through a “noisy channel” to a “receiver”, that passes (...) “outcomes” (received events) to a “destination”. Findings – In the entropy theory, “events” were sometimes interactions with the stimulus, but could be microscopic stimulus conditions. “Outcomes” often went unnamed; sometimes, the stimulus, or the interaction with it, or the resulting sensation, were “outcomes”. A “source” was often implied to be a “transmitter”, which frequently was a primary afferent neuron; elsewhere, the stimulus was the “transmitter” and perhaps also the “source”. “Channel” was rarely named; once, it was the whole eye; once, the incident photons; elsewhere, the primary or secondary afferent. “Receiver” was usually the sensory receptor, but could be an afferent. “Destination” went unmentioned. In sum, the entropy theory’s idea of Shannon’s “general communication system” was entirely ambiguous. Research limitations/implications – The ambiguities indicate that, contrary to claim, the entropy theory cannot be an “information theoretical description of the process of perception”. Originality/value – Scrutiny of the entropy theory’s use of information theory was overdue and reveals incompatibilities that force a reconsideration of information theory’s possible role in perception models. A second-order-cybernetics approach is suggested. (shrink)

Purpose – In the last half-century, individual sensory neurons have been bestowed with characteristics of the whole human being, such as behavior and its oft-presumed precursor, consciousness. This anthropomorphization is pervasive in the literature. It is also absurd, given what we know about neurons, and it needs to be abolished. This study aims to first understand how it happened, and hence why it persists. Design/methodology/approach – The peer-reviewed sensory-neurophysiology literature extends to hundreds (perhaps thousands) of papers. Here, more than 90 (...) mainstream papers were scrutinized. Findings – Anthropomorphization arose because single neurons were cast as “observers” who “identify”, “categorize”, “recognize”, “distinguish” or “discriminate” the stimuli, using math-based algorithms that reduce (“decode”) the stimulus-evoked spike trains to the particular stimuli inferred to elicit them. Without “decoding”, there is supposedly no perception. However, “decoding” is both unnecessary and unconfirmed. The neuronal “observer” in fact consists of the laboratory staff and the greater society that supports them. In anthropomorphization, the neuron becomes the collective. Research limitations/implications – Anthropomorphization underlies the widespread application to neurons Information Theory and Signal Detection Theory, making both approaches incorrect. Practical implications – A great deal of time, money and effort has been wasted on anthropomorphic Reductionist approaches to understanding perception and consciousness. Those resources should be diverted into more-fruitful approaches. Originality/value – A long-overdue scrutiny of sensory-neuroscience literature reveals that anthropomorphization, a form of Reductionism that involves the presumption of single-neuron consciousness, has run amok in neuroscience. Consciousness is more likely to be an emergent property of the brain. (shrink)

It is common to think that clarity is an essential ingredient of good teaching, meaning, in part, that good teachers always make it as easy as possible to follow what they say. We disagree. What we argue is that there are cases in which a philosophy teacher needs to forego clarity, making strategic use of obscurity in the undergraduate classroom.

Among the lessons Rosalind Hursthouse has taught us is to consider the quotidian contexts, such as childrearing, that prove so important (and yet, in philosophical writing, so often neglected) for understanding the place of the ethical virtues in human life. I attend to examples drawn from childrearing in order to explore a role pride appears to play in the acquisition of ethical virtue, an exploration that puts Philippa Foot’s remarks about the emotion of pride in conversation with Hursthouse’s thoughts about (...) virtue. I do so with the aim, ultimately, of interrogating the Aristotelian metaphor of megalopsuchia as a crown of the virtues. Whereas Aristotelian pride adorns virtue fully achieved, on my view pride serves the virtues as a tool to be stored away once its use no longer is needed. In one respect, however, my account of pride hews more closely to Aristotle’s views: Aristotle famously argued that shame, although not itself a virtue, played an indispensable role in the proper education of the young; I defend a similar role for pride. (shrink)

Purpose – The purpose of this paper is to examine the popular “information transmitted” interpretation of absolute judgments, and to provide an alternative interpretation if one is needed. Design/methodology/approach – The psychologists Garner and Hake and their successors used Shannon’s Information Theory to quantify information transmitted in absolute judgments of sensory stimuli. Here, information theory is briefly reviewed, followed by a description of the absolute judgment experiment, and its information theory analysis. Empirical channel capacities are scrutinized. A remarkable coincidence, the (...) similarity of maximum information transmitted to human memory capacity, is described. Over 60 representative psychology papers on “information transmitted” are inspected for evidence of memory involvement in absolute judgment. Finally, memory is conceptually integrated into absolute judgment through a novel qualitative model that correctly predicts how judgments change with increase in the number of judged stimuli. Findings – Garner and Hake gave conflicting accounts of how absolute judgments represent information transmission. Further, “channel capacity” is an illusion caused by sampling bias and wishful thinking; information transmitted actually peaks and then declines, the peak coinciding with memory capacity. Absolute judgments themselves have numerous idiosyncracies that are incompatible with a Shannon general communication system but which clearly imply memory dependence. Research limitations/implications – Memory capacity limits the correctness of absolute judgments. Memory capacity is already well measured by other means, making redundant the informational analysis of absolute judgments. Originality/value – This paper presents a long-overdue comprehensive critical review of the established interpretation of absolute judgments in terms of “information transmitted”. An inevitable conclusion is reached: that published measurements of information transmitted actually measure memory capacity. A new, qualitative model is offered for the role of memory in absolute judgments. The model is well supported by recently revealed empirical properties of absolute judgments. (shrink)

Shannon’s information theory has been a popular component of first-order cybernetics. It quantifies information transmitted in terms of the number of times a sent symbol is received as itself, or as another possible symbol. Sent symbols were events and received symbols were outcomes. Garner and Hake reinterpreted Shannon, describing events and outcomes as categories of a stimulus attribute, so as to quantify the information transmitted in the psychologist’s category (or absolute judgment) experiment. There, categories are represented by specific stimuli, and (...) the human subject must assign those stimuli, singly and in random order, to the categories that they represent. Hundreds of computations ensued of information transmitted and its alleged asymptote, the sensory channel capacity. The present paper critically re-examines those estimates. It also reviews estimates of memory capacity from memory experiments. It concludes that absolute judgment is memory-limited and that channel capacities are actually memory capacities. In particular, there are factors that affect absolute judgment that are not explainable within Shannon’s theory, factors such as feedback, practice, motivation, and stimulus range, as well as the anchor effect, sequential dependences, the rise in information transmitted with the increase in number of stimulus dimensions, and the phenomena of masking and stimulus duration dependence. It is recommended that absolute judgments be abandoned, because there are already many direct estimates of memory capacity. (shrink)

Modus ponens is the argument from premises of the form If A, then B and A to the conclusion B. Nearly all participants agree that the modus ponens conclusion logically follows when the argument appears in this Basic form. However, adding a further premise can lower participants’ rate of agreement—an effect called suppression. We propose a theory of suppression that draws on contemporary ideas about conditional sentences in linguistics and philosophy. Semantically, the theory assumes that people interpret an indicative conditional (...) as a context-sensitive strict conditional: true if and only if its consequent is true in each of a contextually determined set of situations in which its antecedent is true. Pragmatically, the theory claims that context changes in response to new assertions, including new conditional premises. Thus, the conclusion of a modus ponens argument may no longer be accepted in the changed context. Psychologically, the theory describes people as capable of reasoning about broad classes of possible situations, ordered by typicality, without having to reason about individual possible worlds. The theory accounts for the main suppression phenomena, and it generates some novel predictions that new experiments confirm. (shrink)

Purpose – For half a century, neuroscientists have used Shannon Information Theory to calculate “information transmitted,” a hypothetical measure of how well neurons “discriminate” amongst stimuli. Neuroscientists’ computations, however, fail to meet even the technical requirements for credibility. Ultimately, the reasons must be conceptual. That conclusion is confirmed here, with crucial implications for neuroscience. The paper aims to discuss these issues. Design/methodology/approach – Shannon Information Theory depends upon a physical model, Shannon’s “general communication system.” Neuroscientists’ interpretation of that model is (...) scrutinized here. Findings – In Shannon’s system, a recipient receives a message composed of symbols. The symbols received, the symbols sent, and their hypothetical occurrence probabilities altogether allow calculation of “information transmitted.” Significantly, Shannon’s system’s “reception” (decoding) side physically mirrors its “transmission” (encoding) side. However, neurons lack the “reception” side; neuroscientists nonetheless insisted that decoding must happen. They turned to Homunculus, an internal humanoid who infers stimuli from neuronal firing. However, Homunculus must contain a Homunculus, and so on ad infinitum – unless it is super-human. But any need for Homunculi, as in “theories of consciousness,” is obviated if consciousness proves to be “emergent.” Research limitations/implications – Neuroscientists’ “information transmitted” indicates, at best, how well neuroscientists themselves can use neuronal firing to discriminate amongst the stimuli given to the research animal. Originality/value – A long-overdue examination unmasks a hidden element in neuroscientists’ use of Shannon Information Theory, namely, Homunculus. Almost 50 years’ worth of computations are recognized as irrelevant, mandating fresh approaches to understanding “discriminability.”. (shrink)

Purpose – A key cybernetics concept, information transmitted in a system, was quantified by Shannon. It quickly gained prominence, inspiring a version by Harvard psychologists Garner and Hake for “absolute identification” experiments. There, human subjects “categorize” sensory stimuli, affording “information transmitted” in perception. The Garner-Hake formulation has been in continuous use for 62 years, exerting enormous influence. But some experienced theorists and reviewers have criticized it as uninformative. They could not explain why, and were ignored. Here, the “why” is answered. (...) The paper aims to discuss these issues. Design/methodology/approach – A key Shannon data-organizing tool is the confusion matrix. Its columns and rows are, respectively, labeled by “symbol sent” (event) and “symbol received” (outcome), such that matrix entries represent how often outcomes actually corresponded to events. Garner and Hake made their own version of the matrix, which deserves scrutiny, and is minutely examined here. Findings – The Garner-Hake confusion-matrix columns represent “stimulus categories”, ranges of some physical stimulus attribute (usually intensity), and its rows represent “response categories” of the subject’s identification of the attribute. The matrix entries thus show how often an identification empirically corresponds to an intensity, such that “outcomes” and “events” differ in kind (unlike Shannon’s). Obtaining a true “information transmitted” therefore requires stimulus categorizations to be converted to hypothetical evoking stimuli, achievable (in principle) by relating categorization to sensation to intensity. But those relations are actually unknown, perhaps unknowable. Originality/value – The author achieves an important understanding: why “absolute identification” experiments do not illuminate sensory processes. (shrink)

The object of research: The study revolves around KM and service delivery. It ascertains whether KM is a plausible solution to public service delivery challenges. Although the paper is aimed at governments worldwide, it is focusing on South Africa. Investigated problem: While the public service in South Africa has been significantly transformed since apartheid’s end in 1994, the government is now under enormous pressure to deliver and save the public service from further collapse. Recent years have seen an increase in (...) service delivery demonstrations and marches. Many believe the public service delivery mechanisms introduced to circumvent public service delivery challenges have been ineffective. The main scientific results: Despite knowing what must be done, officials have trouble putting their plans, strategies, and policies into action. This is even though service delivery mechanisms were implemented to help them improve service delivery. In fact, only half of the respondents (50.7 %, n=33) were aware of service delivery mechanisms, though 95.4 % (n=62) concurred that KM is a viable solution to improve service delivery. Area of practical use of the research results: Very little research has been conducted on KM as a potential solution to South Africa’s service delivery problems. As a result, this research provides new insights into improving public sector service delivery using KM. Overall, the findings will benefit KM and Public Administration practitioners. (shrink)